Mango Direct Marketing Ltd
Customer Experience and Contact Center
Mango is a leading contact centre that provides customer experience and contact center services for a wide range of industries, known for its transparent business practices and passionate team.
Size
11-50
Private
1m-10m
Mission
About
Mango offers customer experience and contact center services along with inbound customer support, outbound telesales & retention, live chat & messaging support, and email support for clients in various sectors. The company operates using an onshore model and supports businesses needing outsourced customer communication.
It is recognized for its commitment to customer satisfaction, with a dedicated team that focuses on delivering tailored solutions and exceptional results.
Services
Mango provides customer experience and contact center services supported by inbound customer support, outbound telesales & retention, live chat & messaging support, and email support. These services cover various communication channels and are tailored to support clients' needs for effective customer interaction management.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients across a wide range of industries requiring outsourced customer service. It has experience supporting businesses of all sizes with services aligned to their specific requirements.
Unique Stregths
Mango is known for its transparent business practices and a passionate team, offering clients customized solutions that meet their unique needs. Its approach includes a strong focus on customer care and long-term relationship building, ensuring consistent quality and satisfaction.
Delivery Footprint
Headquartered in Northern Ireland, the company operates using an onshore delivery model. It serves clients across various regions, with teams dedicated to providing reliable and responsive customer support.
Certifications
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Verticals
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Clients
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What's the main service provided by
Mango Direct Marketing Ltd
?
Mango Direct Marketing Ltd specializes in customer experience and contact center solutions. Their offerings include inbound customer support, outbound telesales and retention, live chat and messaging support, as well as email assistance. By providing a range of communication channels, Mango ensures that clients receive comprehensive support tailored to their specific needs.
What additional services does
Mango Direct Marketing Ltd
provide?
In addition to their primary focus on customer experience and contact center services, Mango Direct Marketing Ltd also offers HR recruitment and payroll services. This extended portfolio enables them to support clients not only in customer service but also in managing their human resources effectively.
When was
Mango Direct Marketing Ltd
founded?
Mango Direct Marketing Ltd was established in 2008, marking over 15 years in the business as of 2024. Since its inception, the company has focused on delivering high-quality customer service solutions, establishing a strong presence in the industry.
What industry verticals does
Mango Direct Marketing Ltd
serve?
What delivery model does
Mango Direct Marketing Ltd
offer?
Mango Direct Marketing Ltd employs an onshore delivery model, which means that all services are provided within the United Kingdom. This approach ensures that clients receive customer support from a team that is familiar with local culture and customer expectations, fostering effective communication and service delivery.
How many employees and/or seats does
Mango Direct Marketing Ltd
have?
The workforce at Mango Direct Marketing Ltd consists of a small team, with employee numbers ranging between 11 and 50. This size allows for a close-knit environment where team members can work collaboratively to provide personalized service to clients.
Can
Mango Direct Marketing Ltd
be considered a good service provider for startups?
Mango Direct Marketing Ltd can be a suitable service provider for startups seeking reliable customer support solutions. With a strong emphasis on personalized service and flexibility, the company can adapt its offerings to meet the unique needs of emerging businesses. Their onshore model further ensures that startups receive quality support tailored to the UK market.
Can
Mango Direct Marketing Ltd
be considered a good service provider for SMBs?
Mango Direct Marketing Ltd is well-positioned to serve small and medium-sized businesses. Their diverse range of services and commitment to customer satisfaction make them a valuable partner for SMBs looking to enhance their customer interaction capabilities. The company's ability to scale its services aligns well with the growth trajectories often seen in small to medium enterprises.
Can
Mango Direct Marketing Ltd
be considered a good service provider for enterprises?
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