Mammoth Tech
Customer Experience and Contact Center
Mammoth Tech is an innovative BPO service provider that provides customer experience and contact center solutions for government, healthcare, and education sectors, known for its people-first mindset and community focus.
Size
201-500
Private
Mission
To deliver excellence in service, foster innovation, and build sustainable communities.
About
Mammoth Tech offers customer experience and contact center solutions along with debt collection and IT as a service for clients in government, healthcare, and education. The company operates using an onshore model and supports a diverse client base across the United States.
It is recognized for its commitment to customer success, with a strong focus on building teams and fostering positive community impacts.
Services
Mammoth Tech provides customer experience and contact center solutions supported by debt collection and IT as a service. These services include inbound customer support, outbound telesales, email support, live chat, and technical support, tailored to meet the specific needs of clients in various sectors.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Live Chat & Messaging Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in government, healthcare, and education. It has experience supporting organizations with services aligned to industry-specific requirements, including contracts with the U.S. Department of Education for default collection services.
Unique Stregths
Mammoth Tech is known for its people-first mindset, offering clients dedicated project managers and continuous process improvement. Its approach includes a commitment to social responsibility, donating a percentage of revenue to non-profit organizations, which helps deliver consistency and positive community impacts.
Delivery Footprint
Headquartered in Defiance, Ohio, the company operates using an onshore delivery model. It serves clients across multiple states in the U.S., with teams working in a collaborative environment to ensure high-quality service delivery.
Certifications
No items found.
Verticals
Government & Public Sector
Healthcare & Life Sciences
Education & EdTech
Clients
No items found.
What's the main service provided by
Mammoth Tech
?
Mammoth Tech specializes in delivering exceptional customer experience and contact center solutions. Their offerings include a variety of essential services such as inbound customer support, outbound telesales and retention, email support, live chat and messaging assistance, as well as technical support at both Tier 1 and Tier 2 levels. This comprehensive suite is designed to meet the diverse needs of their clients across various sectors.
What additional services does
Mammoth Tech
provide?
In addition to its primary focus on customer experience and contact center solutions, Mammoth Tech offers a broader range of services. Their portfolio extends to finance and accounting, HR recruitment and payroll, IT infrastructure and managed services, knowledge and research services, as well as AI and data services, demonstrating their capability to address various business needs.
When was
Mammoth Tech
founded?
Founded in 1964, Mammoth Tech has been in operation for over 59 years. Since its establishment, the company has evolved to become a prominent player in the customer service industry, consistently adapting to meet the changing demands of its clients.
What industry verticals does
Mammoth Tech
serve?
Mammoth Tech focuses on several key industries including Government & Public Sector, Healthcare & Life Sciences, and Education & EdTech. Their experience in these sectors enables them to provide tailored solutions that align with the unique requirements of each industry.
What delivery model does
Mammoth Tech
offer?
Mammoth Tech utilizes an onshore delivery model, which means that their services are provided within the same country as their clients. This approach ensures better communication, quicker response times, and a deeper understanding of the local market's needs. By maintaining operations within the U.S., Mammoth Tech emphasizes quality and consistency in service delivery.
How many employees and/or seats does
Mammoth Tech
have?
Mammoth Tech has a workforce of between 201 and 500 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle a diverse range of client needs efficiently.
Can
Mammoth Tech
be considered a good service provider for startups?
Can
Mammoth Tech
be considered a good service provider for SMBs?
Can
Mammoth Tech
be considered a good service provider for enterprises?
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