Makati Contact Center Jsc specializes in delivering exceptional customer experience and contact center services. Their primary offerings include inbound customer support and technical support, which are designed to assist clients across multiple communication channels such as phone and email. This comprehensive approach ensures that they meet diverse customer needs effectively.

Makati Contact Center Jsc was established in the year 2000, making it over 23 years old as of 2024. The company has built a solid foundation in the customer service sector, evolving its capabilities and expanding its service offerings to cater to a diverse range of industries.

The company serves a variety of sectors, including Banking & Financial Services, Logistics, Transport & Supply-Chain, Retail & e-Commerce, Telecommunications & Media, and Healthcare & Life Sciences. This diverse industry focus allows Makati Contact Center Jsc to tailor its services to meet the specific demands of each vertical.

Makati Contact Center Jsc operates using an offshore delivery model, which means that their services are provided from a location outside the client’s primary country. This approach allows the company to offer cost-effective solutions while maintaining high service quality. By leveraging remote teams, they can accommodate a wide range of client needs across different geographical regions.

Makati Contact Center Jsc employs between 1,000 to 5,000 professionals, indicating a substantial workforce dedicated to delivering high-quality customer support services. This range reflects the company's capability to handle a significant volume of client inquiries and support requests efficiently.

For small and medium businesses, Makati Contact Center Jsc offers valuable services that can support growth and scalability. Their comprehensive service portfolio, which includes technical support and customer experience management, allows SMBs to enhance their customer engagement without the need for extensive internal resources. The flexibility of their offshore model further enables these businesses to adapt their services as they expand.

Makati Contact Center Jsc is well-positioned to serve enterprises and large companies, thanks to its significant workforce and extensive experience across various industries. Their ability to deliver high-quality, tailored solutions makes them a reliable partner for large organizations seeking to improve their customer support operations. The offshore delivery model also allows for scalability and consistent service quality, catering to the complex needs of enterprise-level clients.