Majorel Saudi Arabia
Customer Experience and Contact Center
Majorel is a leading international service company that provides customer experience and contact center solutions for banking, technology, and digital-native brands, known for its innovative and culturally nuanced service delivery.
Size
1K-5K
Private
50m-100m
Mission
To design, build, and deliver exceptional customer experiences through innovative and tailored service solutions.
About
Majorel offers customer experience and contact center solutions along with back-office operations for clients in banking, technology, and gaming. The company operates using a hybrid delivery model and supports clients across the Americas, Europe, Asia-Pacific, and Africa.
It is recognized for its extensive multilingual workforce and strong financial performance, with a commitment to delivering exceptional customer experiences through advanced digital solutions.
Services
Majorel provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, CX consulting, and content moderation. These services cover both front-office and back-office processes and are tailored to support the entire customer lifecycle, enhancing client engagement and operational efficiency.
Capabilities
Customer & Marketing Analytics
CX Consulting & Journey Mapping
Technical Support (Tier 1/2)
Content Moderation
Industries Served
The company serves clients in banking and financial services, technology, and gaming. It has experience supporting global brands with services aligned to industry-specific requirements, leveraging advanced technologies and cultural insights to meet diverse client needs.
Unique Stregths
Majorel is known for its robust global presence and extensive multilingual capabilities, offering clients tailored solutions that resonate with local markets. Its approach includes a commitment to innovation and continuous improvement, ensuring high-quality service delivery that meets the evolving demands of customers.
Delivery Footprint
Headquartered in Luxembourg-Kirchberg, the company operates using a hybrid delivery model. It serves clients across 45 countries on five continents, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Clients
No items found.
What's the main service provided by
Majorel Saudi Arabia
?
Majorel Saudi Arabia specializes in delivering exceptional customer experience and contact center solutions. Their expertise extends to various sub-services, including customer and marketing analytics, CX consulting and journey mapping, technical support across multiple tiers, and content moderation. This comprehensive service portfolio is designed to enhance client engagement and operational efficiency throughout the entire customer lifecycle.
What additional services does
Majorel Saudi Arabia
provide?
In addition to its primary focus on customer experience and contact center solutions, Majorel Saudi Arabia also provides back-office operations and advanced AI and data services. This expanded service portfolio allows the company to deliver comprehensive support that enhances its clients' overall operational effectiveness.
When was
Majorel Saudi Arabia
founded?
Majorel Saudi Arabia was established in 2019, marking its entry into the market as a provider of customer experience solutions. As of 2024, the company has been in operation for approximately five years, during which it has developed a strong presence in the industry.
What industry verticals does
Majorel Saudi Arabia
serve?
Majorel Saudi Arabia focuses on serving clients in the banking and financial services as well as the insurance sectors. This targeted industry approach allows the company to tailor its offerings to meet the specific needs and regulatory requirements of these critical markets.
What delivery model does
Majorel Saudi Arabia
offer?
How many employees and/or seats does
Majorel Saudi Arabia
have?
Majorel Saudi Arabia employs between 1,000 to 5,000 individuals, reflecting a substantial workforce that supports its diverse service offerings. This range indicates a robust operational capacity, enabling the company to effectively cater to the needs of its clients across various sectors.
Can
Majorel Saudi Arabia
be considered a good service provider for startups?
Majorel Saudi Arabia can be a valuable service provider for startups looking to establish a customer support framework. With a wide range of services tailored for customer experience and flexible delivery models, startups can benefit from the expertise and scalability that Majorel offers, allowing them to focus on their core business while ensuring their customer engagement is handled professionally.
Can
Majorel Saudi Arabia
be considered a good service provider for SMBs?
Majorel Saudi Arabia is well-suited to support small and medium businesses (SMBs) by providing scalable solutions that grow with the client's needs. Their extensive service offerings and experience in various industries enable them to deliver tailored support that can enhance operational efficiency and customer engagement for SMBs, making them a strong partner for growth.
Can
Majorel Saudi Arabia
be considered a good service provider for enterprises?
Majorel Saudi Arabia is an excellent choice for enterprises and large companies seeking a reliable service provider. With a significant workforce and a proven track record in delivering sophisticated customer experience solutions, Majorel can meet the complex needs of large organizations. Their hybrid delivery model further enhances their capability to provide flexible, high-quality services tailored to the demands of an enterprise environment.
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