Majorel Portugal
Customer Experience and Contact Center
Majorel is a leading global service company that provides customer experience and business process outsourcing solutions for various industries, known for its innovative technology and commitment to excellence.
Size
1K-5K
Private
50m-100m
Mission
To design, build, and deliver end-to-end customer experience solutions that drive customer satisfaction and business growth.
About
Majorel offers customer experience and business process outsourcing services along with back-office operations for clients in banking, automotive, telecommunications, and more. The company operates using a hybrid delivery model and supports clients globally.
It is recognized for its deep understanding of cultural nuances and customer expectations, with over 82,000 employees delivering services in up to 70 languages.
Services
Majorel provides customer experience and business process outsourcing services, supported by back-office operations and specific offerings such as inbound customer support, CX consulting, and content moderation. These services cover both front-office and back-office processes and are tailored to support client needs across various industries.
Capabilities
CX Consulting & Journey Mapping
Content Moderation
Industries Served
The company serves clients in banking and financial services, automotive, telecommunications, and consumer products. It has experience supporting major international brands with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Majorel is known for its global expertise and innovative use of technology, offering clients customized solutions that enhance customer interactions. Its approach includes leveraging advanced analytics and robotic process automation, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in Luxembourg, the company operates using a hybrid delivery model. It serves clients across 45 countries on five continents, with teams working in remote and on-site environments depending on client needs.
Certifications
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Verticals
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Majorel Portugal
?
Majorel Portugal specializes in providing comprehensive customer experience and contact center solutions. Their service offerings extend to CX consulting and journey mapping, as well as content moderation, ensuring they address various aspects of customer interactions effectively. This focus allows them to enhance both front-office and back-office processes for their clients.
What additional services does
Majorel Portugal
provide?
In addition to their primary customer experience and contact center services, Majorel Portugal offers a variety of other capabilities. These include back-office operations, analytics and data services, as well as IT infrastructure and managed services. This extended portfolio equips them to support clients with comprehensive business process outsourcing solutions.
When was
Majorel Portugal
founded?
Majorel Portugal was established in 2019, making it a relatively young player in the business process outsourcing industry. With approximately five years of experience, the company has quickly positioned itself as a key provider of customer experience solutions in its sector.
What industry verticals does
Majorel Portugal
serve?
Majorel Portugal primarily serves the Banking & Financial Services sector. This industry focus enables them to tailor their services to meet the unique demands and requirements of clients operating within this critical field.
What delivery model does
Majorel Portugal
offer?
Majorel Portugal employs a hybrid delivery model that combines onshore, nearshore, offshore, and multi-shore solutions. This approach allows them to utilize various delivery methods effectively. Onshore services are provided within the same country as the client, while nearshore services are delivered from neighboring countries. Offshore solutions involve support from distant locations, enhancing flexibility and cost-efficiency for their clients.
How many employees and/or seats does
Majorel Portugal
have?
Majorel Portugal has a workforce ranging from 1,000 to 5,000 employees. This size allows them to maintain a robust team capable of handling diverse client needs while ensuring efficient service delivery.
Can
Majorel Portugal
be considered a good service provider for startups?
While Majorel Portugal is well-equipped to provide services to various businesses, startups may find them particularly beneficial due to their flexible service model and extensive expertise. The company's ability to offer tailored solutions can help emerging businesses establish a strong customer experience from the outset, which is crucial for growth in competitive markets.
Can
Majorel Portugal
be considered a good service provider for SMBs?
Majorel Portugal is a suitable service provider for small and medium businesses, thanks to its scalable service offerings and deep understanding of customer needs. Their diverse portfolio and hybrid delivery model enable SMBs to access tailored support that can adapt as their businesses grow, making them an ideal partner for companies looking to enhance customer engagement and operational efficiency.
Can
Majorel Portugal
be considered a good service provider for enterprises?
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