Majorel Polska
Customer Experience and Contact Center
Majorel Polska is a leading outsourcing firm that provides customer experience and contact center services for gaming, insurance, healthcare, and technology sectors, known for its extensive global reach and innovative automation solutions.
Size
51-200
Private
1m-10m
Mission
About
Majorel Polska offers customer experience and contact center services along with shared-services transformation for clients in gaming, insurance, healthcare, and technology. The company operates using an offshore and hybrid delivery model and supports clients globally.
It is recognized for its innovative automation capabilities, with a strong focus on CRM, customer service, and advanced analytics that enhance client interactions.
Services
Majorel Polska provides customer experience and contact center services supported by shared-services transformation and specific offerings such as inbound customer support, technical support, and CX consulting. These services cover various channels including voice, chat, and social media, and are tailored to support businesses in enhancing customer interactions and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Social Media Customer Care
Live Chat & Messaging Support
Industries Served
The company serves clients in gaming, insurance, healthcare, and technology. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and customer engagement.
Unique Stregths
Majorel Polska is known for its extensive global reach and innovative automation solutions, offering clients scalable support through advanced technologies like chatbots and voice assistants. Its approach includes a commitment to quality assurance and continuous improvement, which helps deliver consistent service at scale.
Delivery Footprint
Headquartered in Poznań, Poland, the company operates using an offshore and hybrid delivery model. It serves clients across 95 countries, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Gaming & Entertainment
Insurance
Healthcare & Life Sciences
Technology & SaaS
Clients
No items found.
What's the main service provided by
Majorel Polska
?
Majorel Polska specializes in providing comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support and technical support across various tiers. Additionally, the company engages in CX consulting and journey mapping, quality assurance and monitoring, as well as social media customer care. Their services are designed to enhance customer interactions through multiple channels, including voice, live chat, and messaging support.
What additional services does
Majorel Polska
provide?
When was
Majorel Polska
founded?
Majorel Polska was established in 2015 and has been in operation for approximately nine years. Since its inception, the company has focused on delivering innovative customer experience solutions, growing its capabilities to serve a diverse range of industries effectively.
What industry verticals does
Majorel Polska
serve?
The company serves a variety of sectors, including Gaming & Entertainment, Insurance, Healthcare & Life Sciences, and Technology & SaaS. This diverse industry focus allows Majorel Polska to tailor its services to meet specific client needs and leverage its expertise across multiple domains.
What delivery model does
Majorel Polska
offer?
Majorel Polska employs an offshore and hybrid delivery model to provide its services. An offshore model typically involves operations being conducted from a different country, allowing for cost-effective solutions, while a hybrid approach combines both onshore and offshore elements to optimize service delivery based on client requirements. This flexibility enables Majorel Polska to effectively meet the needs of its global clientele.
How many employees and/or seats does
Majorel Polska
have?
Majorel Polska has a workforce ranging between 51 to 200 employees. This size allows the company to maintain a nimble and responsive team, capable of adapting to the varying demands of its client base while ensuring quality service delivery.
Can
Majorel Polska
be considered a good service provider for startups?
Majorel Polska can be a suitable service provider for startups, particularly those in the gaming, healthcare, and technology sectors. With its focus on customer experience and innovative automation solutions, the company can help startups enhance their customer interactions from the ground up. The agile workforce size also allows for tailored support that aligns with the evolving needs of smaller enterprises.
Can
Majorel Polska
be considered a good service provider for SMBs?
For small and medium businesses, Majorel Polska offers a strong combination of scalability and flexibility. Their diverse service portfolio and experience in various industries enable them to support SMBs in optimizing their customer engagement strategies. The hybrid delivery model can also accommodate the unique needs of these businesses, allowing for cost-effective solutions that drive growth and operational efficiency.
Can
Majorel Polska
be considered a good service provider for enterprises?
Majorel Polska is well-positioned as a service provider for enterprises and large companies, particularly due to its reliable delivery model and comprehensive service offerings. The company's experience across multiple industries, combined with its innovative technologies such as chatbots and advanced analytics, makes it a valuable partner for larger organizations seeking to enhance their customer experience and operational capabilities.
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