Majorel Philippines
Customer Experience and Contact Center
Majorel Philippines Corporation is a leading BPO provider that offers customer experience management for various industries, known for its innovative digital solutions and multilingual support.
Size
5K-10K
Public
over-1b
Mission
To deliver continuous improvement, simplicity, and humanity in customer experience through digital transformation and reliable service in an ever-changing environment.
About
Majorel Philippines Corporation offers customer experience management along with back-office operations and marketing services for clients in banking, automotive, telecommunications, and more. The company operates using an offshore delivery model and supports global clients from its locations in Quezon City and Alabang.
It is recognized for its rapid financial growth and commitment to enhancing customer interactions, with a dedicated workforce and advanced technology integration.
Services
Majorel Philippines Corporation provides customer experience management supported by back-office operations and marketing services. These services include inbound customer support, technical support, claims processing, and content moderation, tailored to enhance customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Multilingual Support
Claims Processing
Content Moderation
Lead Research & List Building
Industries Served
The company serves clients in banking and finance, automotive, telecommunications, insurance, and healthcare. It has experience supporting diverse organizations with services aligned to industry-specific requirements and technology platforms, ensuring effective customer interactions.
Unique Stregths
Majorel Philippines Corporation is known for its innovative digital solutions and multilingual support, offering clients a competitive edge in customer experience. Its approach includes leveraging advanced technologies like AI and data analytics, which help deliver tailored solutions and consistent service quality.
Delivery Footprint
Headquartered in Quezon City, Philippines, the company operates using an offshore delivery model. It serves clients across multiple regions, with teams working in a remote environment to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Telecommunications & Media
Energy & Utilities
Retail & e-Commerce
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Majorel Philippines
?
Majorel Philippines specializes in delivering top-notch customer experience management, which is complemented by robust back-office operations and marketing solutions. Their primary focus is on customer interaction services, including inbound customer support and technical assistance across various tiers. Additionally, they provide multilingual support, claims processing, content moderation, and lead research, all aimed at enhancing client engagement and operational efficiency.
What additional services does
Majorel Philippines
provide?
In addition to their primary service offerings, Majorel Philippines provides shared-services transformation, which further enhances their operational capabilities. This additional service enables clients to optimize their back-office functions, driving efficiencies and supporting better customer engagement.
When was
Majorel Philippines
founded?
Majorel Philippines was established in 1841, marking over 180 years of experience in the industry. This long-standing history reflects the company's commitment to evolving alongside the ever-changing business landscape and continuously improving its service offerings.
What industry verticals does
Majorel Philippines
serve?
Majorel Philippines serves a diverse array of industries, focusing on sectors such as Banking & Financial Services, Insurance, Healthcare & Life Sciences, Telecommunications & Media, Travel, Hospitality & Leisure, Energy & Utilities, as well as Retail & e-Commerce. This broad industry expertise allows them to tailor their services to meet specific client needs effectively.
What delivery model does
Majorel Philippines
offer?
Majorel Philippines operates using an offshore delivery model, which means they provide services from a remote location outside the client’s country. This approach allows them to leverage cost efficiencies while maintaining high service quality. By employing teams in the Philippines, they can cater to various global client needs through a flexible and scalable support structure.
How many employees and/or seats does
Majorel Philippines
have?
Majorel Philippines employs between 5,000 and 10,000 individuals, reflecting a substantial workforce dedicated to delivering exceptional service. This size enables the company to manage a broad range of client demands while fostering a culture of continuous improvement and innovation.
Can
Majorel Philippines
be considered a good service provider for startups?
Majorel Philippines can be a beneficial partner for startups seeking to establish a strong customer service foundation. With their extensive experience in customer experience management and a comprehensive range of services, they can help startups navigate the complexities of customer interactions. Their offshore delivery model also allows for cost-effective solutions tailored to the unique needs of emerging businesses.
Can
Majorel Philippines
be considered a good service provider for SMBs?
For small and medium businesses, Majorel Philippines presents a valuable service option. Their scalable service offerings and focus on customer engagement can significantly support the growth of SMBs. With a strong commitment to flexibility and efficiency, they can adapt their services to meet the evolving needs of smaller enterprises, ensuring that they receive the support necessary to thrive in competitive markets.
Can
Majorel Philippines
be considered a good service provider for enterprises?
Majorel Philippines is well-positioned to serve enterprises and large companies due to its significant workforce and broad service portfolio. Their ability to deliver sophisticated solutions backed by advanced technologies ensures reliability and high-quality service delivery. Furthermore, their experience across various verticals equips them to meet the complex demands of large organizations, making them a strong candidate for enterprises looking for dependable service providers.
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