Majorel Mexico
Customer Experience and Contact Center
Majorel is a global leader in customer experience that provides customer experience and contact center services for banking, financial services, technology, and gaming, known for its extensive multilingual workforce and innovative digital solutions.
Size
1K-5K
Private
50m-100m
Mission
About
Majorel offers customer experience and contact center services along with back-office operations for clients in banking and financial services, technology, and gaming. The company operates using a hybrid delivery model and supports clients across multiple regions worldwide.
It is recognized for its commitment to innovation and customized solutions, with a strong global presence in 45 countries and expertise in over 70 languages.
Services
Majorel provides customer experience and contact center services supported by back-office operations and specific offerings such as inbound customer support, CX consulting, and content moderation. These services cover both front-office and back-office processes and are tailored to support diverse client needs across various industries.
Capabilities
CX Consulting & Journey Mapping
Content Moderation
Social Media Customer Care
Inbound Customer Support
Technical Support (Tier 1/2)
Email Support
Data Entry & Data Processing
Industries Served
The company serves clients in banking and financial services, technology, and gaming. It has experience supporting major international brands with services aligned to industry-specific requirements and technology platforms, ensuring a seamless integration of customer experience solutions.
Unique Stregths
Majorel is known for its extensive global footprint and multilingual capabilities, offering clients culturally nuanced and flexible customer experience solutions. Its approach includes leveraging technology such as chatbots and analytics, which help deliver consistency at scale while enhancing customer interactions.
Delivery Footprint
Headquartered in Luxembourg, the company operates using a hybrid delivery model. It serves clients across five continents, with teams working in remote and on-site environments depending on client needs, ensuring a comprehensive and adaptable service delivery approach.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Clients
No items found.
What's the main service provided by
Majorel Mexico
?
Majorel Mexico specializes in delivering comprehensive customer experience and contact center services. Their offerings include a variety of sub-services such as CX consulting and journey mapping, content moderation, social media customer care, inbound customer support, technical support for both Tier 1 and Tier 2, email support, as well as data entry and data processing. This broad range of services is designed to meet the diverse needs of clients across various sectors.
What additional services does
Majorel Mexico
provide?
When was
Majorel Mexico
founded?
Majorel Mexico was established in 2019, marking a relatively recent entry into the market. As of 2024, the company has been operating for about five years, during which it has rapidly developed a strong presence in the customer experience and contact center industry.
What industry verticals does
Majorel Mexico
serve?
Majorel Mexico focuses on serving clients within the Banking & Financial Services and Insurance sectors. Their expertise in these industries allows them to tailor their services to meet the specific demands and regulatory requirements of each vertical.
What delivery model does
Majorel Mexico
offer?
Majorel Mexico utilizes a hybrid delivery model, which encompasses onshore, nearshore, offshore, and a multi-shore mix. This means that they can provide services both locally and from various international locations, allowing flexibility in how they meet client needs. Onshore services are delivered from the same country as the client, nearshore services come from nearby countries, and offshore services are provided from distant locations, optimizing cost and resource allocation.
How many employees and/or seats does
Majorel Mexico
have?
Majorel Mexico boasts a workforce ranging from 1,000 to 5,000 employees. This substantial size allows the company to handle a diverse array of client requirements and to scale operations as necessary to adapt to changing demands.
Can
Majorel Mexico
be considered a good service provider for startups?
Majorel Mexico may not be the ideal choice for startups due to its size and service offerings that are more tailored to established businesses. While they do provide a wide range of customer experience services, startups might find their solutions to be more extensive than needed, potentially leading to higher costs. However, for startups in sectors like banking and financial services that require robust support, Majorel could offer valuable expertise.
Can
Majorel Mexico
be considered a good service provider for SMBs?
Majorel Mexico presents a viable option for small and medium-sized businesses (SMBs) looking for scalable customer experience solutions. Their hybrid delivery model and extensive service portfolio allow SMBs to access high-quality support without the need for large-scale investments. The company's experience in various industries also means that SMBs can benefit from tailored solutions that can adapt as they grow.
Can
Majorel Mexico
be considered a good service provider for enterprises?
Majorel Mexico is well-suited for enterprises and large companies that demand reliable and sophisticated customer experience solutions. With a sizable workforce and a hybrid delivery model, they can effectively manage large-scale operations across multiple regions, ensuring consistency and quality in service delivery. Their expertise in industries such as banking and financial services further positions them as a capable partner for enterprises seeking comprehensive support.
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