Majorel Malaysia specializes in delivering customer experience and contact center solutions, complemented by analytics and data services. Their offerings include inbound customer support, technical support across Tier 1 and Tier 2, social media customer care, content moderation, and customer as well as marketing analytics. This diverse range of services is designed to effectively manage customer relationships and enhance overall engagement for their clients.

In addition to its primary offerings, Majorel Malaysia provides back-office operations, which are crucial for supporting various business functions beyond direct customer interaction. These services enhance their overall service portfolio, allowing clients to benefit from comprehensive support solutions.

Majorel Malaysia was established in 1995, making it a company with nearly three decades of experience in the customer experience sector. Since its inception, it has grown and adapted to meet the evolving needs of its clients across various industries.

The company serves a variety of sectors, including Telecommunications & Media, Retail & e-Commerce, Banking & Financial Services, and Travel, Hospitality & Leisure. This broad industry focus enables Majorel Malaysia to cater to the specific needs of clients in these diverse fields.

Majorel Malaysia utilizes an offshore delivery model, which involves providing services from a location outside the client's country. This approach allows the company to leverage cost-effective resources while maintaining high service quality. By operating offshore, Majorel Malaysia can serve a global clientele efficiently, adapting to different market demands.

Majorel Malaysia employs between 1,000 and 5,000 individuals, reflecting a robust workforce size that enables the company to handle a wide range of customer support and operational needs. This range of employees indicates a solid capacity for scaling operations to meet client requirements effectively.