Majorel Latam
Customer Experience and Contact Center
Majorel is a global leader in customer experience and business process outsourcing that provides customer experience solutions for various industries, known for its extensive multilingual capabilities and innovative digital services.
Size
1K-5K
Private
50m-100m
Mission
About
Majorel offers customer experience and contact center solutions along with back-office operations for clients in banking, technology, and gaming sectors. The company operates using a hybrid delivery model and supports clients worldwide.
It is recognized for its strong growth and extensive global footprint, with over 82,000 employees delivering services in more than 70 languages across 45 countries.
Services
Majorel provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, CX consulting, and technical support. These services cover both voice and digital channels, tailored to support customer acquisition, retention, and sales growth for clients.
Capabilities
CX Consulting & Journey Mapping
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Quality Assurance & Monitoring
Industries Served
The company serves clients in banking, financial services, technology, and gaming. It has experience supporting major international brands with services aligned to industry-specific requirements and technology platforms, ensuring compliance and innovation in customer engagement.
Unique Stregths
Majorel is known for its extensive global scale and multilingual capabilities, offering clients customized solutions that drive business results. Its approach includes leveraging digital innovation and cultural expertise, which help deliver flexible, industry-leading solutions at scale.
Delivery Footprint
Headquartered in Luxembourg, the company operates using a hybrid delivery model. It serves clients across five continents, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Technology & SaaS
Clients
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What's the main service provided by
Majorel Latam
?
Majorel Latam specializes in delivering comprehensive customer experience and contact center solutions that are complemented by back-office operations. Their service offerings include CX consulting and journey mapping, social media customer care, live chat and messaging support, email support, as well as quality assurance and monitoring. This diverse range of services is designed to enhance customer engagement across various channels, ensuring that clients receive effective support tailored to their specific needs.
What additional services does
Majorel Latam
provide?
In addition to its primary offerings in customer experience and contact center solutions, Majorel Latam also provides analytics and data services. This expanded service portfolio allows the company to support clients in making informed decisions based on data-driven insights, enhancing overall operational efficiency and customer engagement.
When was
Majorel Latam
founded?
Majorel Latam was established in 2019, marking its entry into the competitive landscape of customer experience and contact center services. As of 2024, the company has been in operation for approximately five years, during which it has made significant strides in the industry, leveraging its expertise and innovative solutions to cater to a diverse clientele.
What industry verticals does
Majorel Latam
serve?
Majorel Latam serves a variety of industries, focusing primarily on Banking & Financial Services, Insurance, and Technology & SaaS. This strategic industry focus enables the company to provide specialized services tailored to the unique requirements and challenges faced by clients in these sectors.
What delivery model does
Majorel Latam
offer?
Majorel Latam adopts a hybrid delivery model, integrating both onshore and offshore resources to meet client needs efficiently. This approach allows the company to leverage the advantages of different operational environments, ensuring flexibility and responsiveness. By combining local expertise with global reach, Majorel can deliver high-quality services tailored to diverse customer requirements across various geographic locations.
How many employees and/or seats does
Majorel Latam
have?
Majorel Latam currently employs between 1,000 to 5,000 individuals, reflecting a robust workforce capable of supporting a wide range of client needs. This sizeable team allows the company to maintain scalability and adaptability, ensuring that they can effectively manage the demands of their diverse client base.
Can
Majorel Latam
be considered a good service provider for startups?
Can
Majorel Latam
be considered a good service provider for SMBs?
Can
Majorel Latam
be considered a good service provider for enterprises?
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