Majorel Ireland
Customer Experience and Contact Center
Majorel is a leading international service company that provides customer experience and contact center solutions for banking, financial services, and technology sectors, known for its extensive global presence and multilingual workforce.
Size
1K-5K
Private
50m-100m
Mission
About
Majorel offers customer experience and contact center solutions along with back-office operations for clients in banking, financial services, technology, and gaming. The company operates using a hybrid delivery model and supports clients across 45 countries worldwide.
It is recognized for its culturally nuanced service delivery, with over 82,000 employees speaking around 70 languages, ensuring tailored customer interactions.
Services
Majorel provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, CX consulting and journey mapping, and technical support. These services cover both front-office and back-office processes, tailored to support diverse client needs across various industries.
Capabilities
CX Consulting & Journey Mapping
Content Moderation
Technical Support (Tier 1/2)
Industries Served
The company serves clients in banking and financial services, technology, gaming, and entertainment. It has experience supporting major international brands with services aligned to industry-specific requirements and technology platforms, enhancing customer engagement and operational efficiency.
Unique Stregths
Majorel is known for its extensive global reach and multilingual capabilities, offering clients a flexible and scalable service model. Its approach includes leveraging technology and cultural nuances to deliver superior service quality, ensuring consistency and satisfaction at scale.
Delivery Footprint
Headquartered in Luxembourg City, the company operates using a hybrid delivery model. It serves clients across five continents, with teams working in remote and on-site environments depending on client needs, ensuring a comprehensive and responsive service delivery network.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Technology & SaaS
Clients
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What's the main service provided by
Majorel Ireland
?
Majorel Ireland specializes in delivering customer experience and contact center solutions, complemented by a range of back-office services. Their offerings include inbound customer support, customer experience consulting, journey mapping, and technical support across various tiers. This comprehensive service portfolio is designed to meet the diverse needs of clients in multiple industries, ensuring tailored and effective customer interactions.
What additional services does
Majorel Ireland
provide?
When was
Majorel Ireland
founded?
Majorel Ireland was established in 2019, marking its entry into the market as a key player in the customer experience and contact center sector. As of 2024, the company has been in operation for approximately five years, demonstrating a commitment to enhancing customer interactions and operational efficiencies for its clients.
What industry verticals does
Majorel Ireland
serve?
Majorel Ireland serves a variety of industries, focusing primarily on Banking & Financial Services, Insurance, and Technology & SaaS. This diverse industry expertise allows the company to cater to the specific needs and challenges faced by clients in these sectors, ensuring that their service delivery is aligned with industry standards and requirements.
What delivery model does
Majorel Ireland
offer?
Majorel Ireland employs a hybrid delivery model that includes onshore, nearshore, offshore, and a multi-shore mix. Onshore refers to services provided within the same country as the client, while nearshore implies delivery from neighboring countries. Offshore services are rendered from distant countries, often leveraging cost efficiencies. This flexible approach enables Majorel to meet varying client needs effectively, ensuring that service delivery is optimal and responsive.
How many employees and/or seats does
Majorel Ireland
have?
Majorel Ireland has a workforce comprising between 1,000 and 5,000 employees. This sizable team enhances the company's capacity to provide extensive support and customer service solutions, ensuring that clients receive the attention and expertise they require.
Can
Majorel Ireland
be considered a good service provider for startups?
Majorel Ireland can be a beneficial service provider for startups, especially those looking for scalable customer experience solutions. With their versatile service offerings and hybrid delivery model, startups can leverage Majorel’s expertise to establish effective customer engagement strategies without the burden of managing extensive in-house operations. This flexibility allows startups to focus on growth while ensuring quality service delivery to their customers.
Can
Majorel Ireland
be considered a good service provider for SMBs?
Majorel Ireland is particularly well-suited for small and medium businesses (SMBs) seeking reliable customer service solutions. Their scalable service model can adapt to the evolving needs of SMBs, supporting growth and operational efficiency. With a diverse portfolio of services, Majorel can help SMBs enhance customer interactions and maintain a competitive edge in their respective markets.
Can
Majorel Ireland
be considered a good service provider for enterprises?
Majorel Ireland stands out as a strong provider for enterprises and large companies due to its robust service offerings and extensive global reach. The company's hybrid delivery model allows for sophisticated solutions that can be customized to meet the complex demands of large organizations. With a team of thousands and expertise in various industries, Majorel can deliver consistent and high-quality service, making it a reliable partner for enterprises looking to optimize their customer experience operations.
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