Majorel India
Customer Experience and Contact Center
Majorel India Private Limited is a leading BPO provider that offers customer experience management for various industries, known for its commitment to quality and operational excellence.
Size
11-50
Private
Mission
To provide innovative customer experience solutions that help global brands elevate their customer interactions through technology, expertise, and operational excellence.
About
Majorel India Private Limited offers customer experience management along with technical support and back-office operations for clients in banking, finance, automotive, and telecommunications. The company operates using a hybrid delivery model and supports both domestic and international clients.
It is recognized for its innovative solutions and a people-first approach, with a strong focus on enhancing customer interactions through technology and expertise.
Services
Majorel India Private Limited provides customer experience management supported by technical support and specialized back-office services. These services include claims processing and lead generation, delivered across various channels tailored to support client needs in customer engagement and retention.
Capabilities
Claims Processing
Lead Research & List Building
Industries Served
The company serves clients in banking & finance, automotive, telecoms & media, and insurance. It has experience supporting global brands with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration into clients' operations.
Unique Stregths
Majorel India is known for its high-quality customer experience solutions, offering clients a commitment to operational excellence. Its approach includes a focus on technology-driven solutions and a dedicated workforce, which help deliver consistency and reliability at scale.
Delivery Footprint
Headquartered in Delhi, India, the company operates using a hybrid delivery model. It serves clients across multiple regions, with teams working in both onshore and offshore environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Telecommunications & Media
Retail & e-Commerce
Energy & Utilities
Technology & SaaS
Gaming & Entertainment
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Majorel India
?
Majorel India specializes in customer experience management, delivering innovative solutions that enhance client interactions. The company also offers technical support and back-office operations, with specific services such as claims processing and lead research, tailored to meet diverse client needs in customer engagement and retention.
What additional services does
Majorel India
provide?
In addition to its primary customer experience management services, Majorel India extends its capabilities through back-office operations and knowledge and research services. These offerings enhance the company's ability to support clients in various operational aspects, ensuring comprehensive service delivery.
When was
Majorel India
founded?
Majorel India was established in 2016 and has been operational for approximately 8 years. Since its founding, the company has focused on providing high-quality customer experience solutions, leveraging technology and expertise to serve a variety of industries.
What industry verticals does
Majorel India
serve?
Majorel India serves a broad range of industries, including Banking & Financial Services, Insurance, Telecommunications & Media, Travel, Hospitality & Leisure, Retail & e-Commerce, Energy & Utilities, Technology & SaaS, as well as Gaming & Entertainment. This diverse vertical focus allows the company to cater to specific industry needs effectively.
What delivery model does
Majorel India
offer?
Majorel India employs a hybrid delivery model, allowing flexibility in service provision through onshore, nearshore, and offshore methods. Onshore services involve delivering support from within the same country as the client, while nearshore services are provided from neighboring countries. Offshore services are delivered from distant regions, often to leverage cost advantages. This multi-shore approach ensures that the company can meet varying client requirements effectively.
How many employees and/or seats does
Majorel India
have?
Majorel India has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a personalized approach to client service while still possessing the capability to manage substantial projects.
Can
Majorel India
be considered a good service provider for startups?
Majorel India can be a suitable service provider for startups, particularly those in need of customer experience management and technical support. With its innovative solutions and flexible delivery model, the company can adapt to the unique needs of emerging businesses, helping them establish a strong customer interaction framework from the outset.
Can
Majorel India
be considered a good service provider for SMBs?
For small and medium businesses, Majorel India presents a compelling option due to its scalable service offerings and personalized approach. The company’s focus on operational excellence and technology-driven solutions makes it an ideal partner for SMBs looking to enhance their customer engagement efforts without the overhead of larger service providers.
Can
Majorel India
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.