Majorel Iberia Latam
Customer Experience and Contact Center
Majorel is a global leader that provides customer experience and contact center solutions for banking, financial services, and technology sectors, known for its extensive multilingual workforce and innovative digital solutions.
Size
1K-5K
Private
50m-100m
Mission
To deliver end-to-end customer experience solutions by providing customized BPO services and leveraging cultural nuance for excellence across diverse markets.
About
Majorel offers customer experience and contact center solutions along with back-office operations for clients in banking, financial services, technology, and gaming. The company operates using a hybrid delivery model and supports clients across multiple regions worldwide.
It is recognized for its commitment to delivering customized BPO solutions, with a focus on leveraging technology and cultural nuances to enhance customer experience.
Services
Majorel provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, CX consulting, and content moderation. These services cover both front-office and back-office processes and are tailored to support the diverse needs of global brands.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Content Moderation
Industries Served
The company serves clients in banking, financial services, technology, and gaming. It has experience supporting major international brands with services aligned to industry-specific requirements and technology platforms, ensuring compliance and efficiency in operations.
Unique Stregths
Majorel is known for its extensive global presence and multilingual capabilities, offering clients a culturally nuanced approach to customer service. Its operational practices include a focus on technological integration and customized solutions, which help deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in Luxembourg, the company operates using a hybrid delivery model. It serves clients across 45 countries on five continents, with teams working in multilingual environments to meet the diverse needs of its customer base.
Certifications
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Verticals
Banking & Financial Services
Insurance
Technology & SaaS
Clients
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What's the main service provided by
Majorel Iberia Latam
?
Majorel Iberia Latam specializes in delivering comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide CX consulting, journey mapping, and content moderation services, ensuring that they address the diverse requirements of their clients effectively.
What additional services does
Majorel Iberia Latam
provide?
In addition to their core customer experience and contact center offerings, Majorel Iberia Latam also provides back-office operations and sales and lead-generation services. These additional capabilities enhance their service portfolio, allowing them to support clients comprehensively across both front-office and back-office functions.
When was
Majorel Iberia Latam
founded?
Majorel Iberia Latam was established in 2019, marking its entry into the BPO sector. As of 2024, the company has been in operation for approximately five years, rapidly growing and adapting to the evolving needs of the customer experience landscape.
What industry verticals does
Majorel Iberia Latam
serve?
The company operates across various sectors, focusing primarily on Banking & Financial Services, Insurance, and Technology & SaaS. This strategic industry alignment allows Majorel Iberia Latam to tailor its services to meet the unique demands and regulations of these fields.
What delivery model does
Majorel Iberia Latam
offer?
Majorel Iberia Latam employs a hybrid delivery model that encompasses onshore, nearshore, and offshore options. Onshore services are provided within the same country as the client, while nearshore solutions are delivered from neighboring countries, offering similar time zones and cultural affinities. Offshore services are executed from distant locations, providing cost-effective solutions. This flexible approach enables them to meet diverse client needs across various regions.
How many employees and/or seats does
Majorel Iberia Latam
have?
Majorel Iberia Latam has a workforce ranging between 1,000 and 5,000 employees. This size allows the company to maintain a robust operation while being agile enough to adapt to changing market demands and client requirements.
Can
Majorel Iberia Latam
be considered a good service provider for startups?
Can
Majorel Iberia Latam
be considered a good service provider for SMBs?
Can
Majorel Iberia Latam
be considered a good service provider for enterprises?
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