Majorel Georgia specializes in providing customer experience and contact center solutions, complemented by back-office operations and advanced AI and data services. Their comprehensive offering includes inbound customer support, outbound telesales, technical support across tiers 1 and 2, multilingual support, and claims processing. Additionally, they focus on automation, RPA enablement, business intelligence, and dashboarding to cater to a diverse range of client requirements.

Majorel Georgia was established in 2016, marking over seven years in business. Since its inception, the company has grown significantly, positioning itself as a key player in the customer experience and contact center industry within Georgia and beyond.

Majorel Georgia serves a variety of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Telecommunications & Media, Travel, Hospitality & Leisure, and Energy & Utilities. This diverse focus allows them to tailor their services to the specific needs of clients across these sectors.

Majorel Georgia employs a multi-shore delivery model that includes onshore, nearshore, offshore, and hybrid approaches. Onshore services are provided within the same country as the client, while nearshore services are delivered from neighboring countries. Offshore services are conducted from distant countries, often providing cost advantages. This flexible delivery method enables Majorel to meet varying client needs while ensuring quality and efficiency.

Majorel Georgia boasts a workforce of over 10,000 employees, reflecting its significant scale and capacity to handle a wide range of client demands. This extensive team is integral to the company's ability to deliver high-quality customer experiences across multiple sectors.

Majorel Georgia presents a strong option for small and medium businesses seeking to enhance their customer service capabilities. With a comprehensive service portfolio that includes customer support and technical assistance, SMBs can benefit from scalable solutions designed to accommodate growth. The company's experience across various industries further supports its ability to provide flexible and effective services tailored to the evolving needs of smaller enterprises.

For enterprises and large companies, Majorel Georgia stands out as a reliable service provider with a proven track record in delivering sophisticated customer experience solutions. The company's extensive operational scale and multilingual capabilities ensure that it can meet the complex demands of large organizations while maintaining high-quality service. With its multi-shore delivery model, Majorel can offer consistent support across different markets, making it a valuable partner for large-scale operations.