Majorel France
Customer Experience and Contact Center
Majorel is a public BPO provider that offers customer experience and contact center solutions for various sectors, known for its extensive global presence and multilingual workforce.
Size
1K-5K
Private
50m-100m
Mission
About
Majorel offers customer experience and contact center solutions along with back-office operations for clients in banking, financial services, technology, and gaming. The company operates using a hybrid delivery model and supports clients across 45 countries worldwide.
It is recognized for its advanced digital services and strong capabilities in combining technology with customer service, with a workforce of over 82,000 employees speaking 70 languages.
Services
Majorel provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, CX consulting, and content moderation. These services cover both front-office and back-office processes, tailored to support the entire customer lifecycle and meet diverse client needs.
Capabilities
CX Consulting & Journey Mapping
Industries Served
The company serves clients in banking, financial services, technology, and gaming. It has experience supporting major international brands with services aligned to industry-specific requirements and technology platforms, ensuring compliance and enhanced customer engagement.
Unique Stregths
Majorel is known for its extensive global footprint and multilingual capabilities, offering clients a culturally nuanced service experience. Its approach includes a hybrid delivery model that combines onshore, nearshore, and offshore resources, helping deliver consistency and scalability at a global level.
Delivery Footprint
Headquartered in Luxembourg City, Luxembourg, the company operates using a hybrid delivery model. It serves clients across five continents, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Clients
No items found.
What's the main service provided by
Majorel France
?
Majorel France specializes in delivering customer experience and contact center solutions, focusing primarily on enhancing the customer journey. In addition to these core services, the company offers CX consulting and journey mapping to help clients optimize their customer interactions. Their comprehensive approach ensures that both front-office and back-office operations are effectively managed to support clients throughout the entire customer lifecycle.
What additional services does
Majorel France
provide?
In addition to their primary focus on customer experience and contact center services, Majorel France offers a suite of additional capabilities, including back-office operations, artificial intelligence, and data services. This extended portfolio enhances their ability to support clients in various aspects of their operations, ensuring a comprehensive approach to service delivery.
When was
Majorel France
founded?
Majorel France was established in 2019, marking its entry into the business process outsourcing sector. As of 2024, the company has been operational for five years, during which it has significantly expanded its presence in the customer experience and contact center market.
What industry verticals does
Majorel France
serve?
Majorel France serves a range of industries, with a particular emphasis on Banking & Financial Services and Insurance. Their expertise in these sectors allows them to tailor their services to meet the specific needs and regulatory requirements of clients operating within these fields.
What delivery model does
Majorel France
offer?
Majorel France employs a hybrid delivery model that combines onshore, nearshore, and offshore resources to meet the diverse needs of its clients. Onshore services refer to operations conducted within the same country as the client, while nearshore involves providing services from neighboring countries. Offshore services are those delivered from distant locations. This flexible approach enables Majorel to offer scalable solutions that ensure consistency and efficiency across various markets.
How many employees and/or seats does
Majorel France
have?
Majorel France boasts a workforce ranging from 1,000 to 5,000 employees. This size allows the company to effectively manage a diverse array of client demands while maintaining a strong focus on quality and customer satisfaction.
Can
Majorel France
be considered a good service provider for startups?
Can
Majorel France
be considered a good service provider for SMBs?
Can
Majorel France
be considered a good service provider for enterprises?
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