Majorel Estonia
Customer Experience and Contact Center
Majorel Estonia OÜ is a leading provider of customer experience and contact center services for fashion, mobility, services, and tourism, known for its multilingual support and commitment to service excellence.
Size
51-200
Private
Mission
To enhance customer experience by delivering reliable, efficient, and high-quality support services.
About
Majorel Estonia OÜ offers customer experience and contact center services along with inbound customer support and multilingual support for clients in fashion, mobility, services, and tourism. The company operates using an onshore model and supports clients primarily in Europe.
It is recognized for its strategic focus on employee training and service quality, with a dedicated team working in state-of-the-art facilities to enhance customer interactions.
Services
Majorel Estonia OÜ provides customer experience and contact center services supported by inbound customer support and multilingual support. These services cover various customer engagement channels and are tailored to support clients' needs for effective and enjoyable customer experiences.
Capabilities
Inbound Customer Support
Multilingual Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in fashion, mobility, services, and tourism. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective communication across multiple languages.
Unique Stregths
Majorel Estonia OÜ is known for its commitment to service excellence and employee development, offering clients a competitive edge through high-quality customer interactions. Its approach includes continuous training and investment in infrastructure, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Tallinn, Estonia, the company operates using an onshore delivery model. It serves clients across Europe and internationally, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Gaming & Entertainment
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Majorel Estonia
?
Majorel Estonia specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support and multilingual support, ensuring that clients receive tailored assistance across various customer engagement channels. This approach is designed to create effective and enjoyable interactions for customers, catering to their specific needs and enhancing their overall experience.
What additional services does
Majorel Estonia
provide?
In addition to their core customer experience and contact center services, Majorel Estonia offers back-office operations. This extended service portfolio allows them to support clients with essential administrative tasks, thereby enhancing overall operational efficiency and enabling businesses to focus on their primary objectives.
When was
Majorel Estonia
founded?
Established in 2006, Majorel Estonia has been operating for 18 years, providing reliable customer support services. The company's foundation was built on a commitment to enhancing customer experiences and ensuring high-quality service delivery, which has propelled its growth and reputation in the industry.
What industry verticals does
Majorel Estonia
serve?
Majorel Estonia serves a diverse range of industries, including Travel, Hospitality & Leisure, Retail & e-Commerce, Technology & SaaS, and Gaming & Entertainment. This broad industry focus enables the company to effectively cater to the unique requirements of various sectors, ensuring that their clients receive specialized support and solutions.
What delivery model does
Majorel Estonia
offer?
Majorel Estonia employs an onshore delivery model, which means that their services are provided from within the same country as their clients, specifically from Estonia. This approach allows for closer collaboration and communication, ensuring that the support provided is culturally relevant and aligned with local expectations, ultimately enhancing the customer experience.
How many employees and/or seats does
Majorel Estonia
have?
Majorel Estonia has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a balance between personalized service and the capacity to scale operations as needed, ensuring they can meet the demands of their clients effectively.
Can
Majorel Estonia
be considered a good service provider for startups?
Can
Majorel Estonia
be considered a good service provider for SMBs?
Can
Majorel Estonia
be considered a good service provider for enterprises?
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