Majorel Egypt
Customer Experience and Contact Center
Majorel Egypt is a leading BPO provider that delivers customer experience management for various industries, known for its multilingual capabilities and technology-driven solutions.
Size
5K-10K
Private
Mission
To create amazing customer experiences that people value and are proud to deliver.
About
Majorel Egypt offers customer experience management along with back-office operations for clients in telecommunications, retail, finance, healthcare, and technology. The company operates using an offshore model and supports clients primarily in the EMEA region.
It is recognized for its extensive multilingual workforce and commitment to service excellence, with a strong focus on integrating talent, data, and technology to enhance customer interactions.
Services
Majorel Egypt provides customer experience management supported by back-office operations and specific offerings such as multilingual support and technical assistance. These services cover various channels, including inbound customer support and outbound telesales, tailored to support diverse client needs across multiple languages and cultures.
Capabilities
Multilingual Support
Technical Support (Tier 1/2)
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in telecommunications, retail, finance, insurance, healthcare, and technology. It has experience supporting businesses requiring multilingual customer engagement solutions, ensuring alignment with industry-specific requirements and technology platforms.
Unique Stregths
Majorel Egypt is known for its extensive global reach and local expertise, offering clients culturally nuanced customer experiences. Its approach includes leveraging a large, skilled workforce and advanced technology, which helps deliver consistent and impactful customer interactions at scale.
Delivery Footprint
Headquartered in Cairo, Egypt, the company operates using an offshore delivery model. It serves clients across the EMEA region, with teams working in flexible environments to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Retail & e-Commerce
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Technology & SaaS
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Majorel Egypt
?
Majorel Egypt specializes in customer experience management, offering comprehensive support for back-office operations. Their services include multilingual support, technical assistance across tiers 1 and 2, inbound customer support, and outbound telesales and retention strategies. This diverse array of services is designed to meet the varied needs of clients, ensuring effective communication and enhanced customer interactions across multiple channels.
What additional services does
Majorel Egypt
provide?
When was
Majorel Egypt
founded?
Majorel Egypt was established in 2019, marking its entry into the customer experience management sector. As of 2024, the company has been in operation for approximately five years, during which it has built a strong presence in the market, focusing on delivering exceptional customer service and support to various industries.
What industry verticals does
Majorel Egypt
serve?
Majorel Egypt serves a wide range of industries, including Telecommunications & Media, Retail & e-Commerce, Banking & Financial Services, Insurance, Healthcare & Life Sciences, Technology & SaaS, and Non-Profit & NGOs. This diverse industry focus allows them to tailor their services to meet specific customer engagement needs across different sectors.
What delivery model does
Majorel Egypt
offer?
Majorel Egypt operates using an offshore delivery model, which means that their services are provided from locations outside the client's country. This approach allows them to leverage cost efficiencies while maintaining high service quality. Offshore delivery typically involves teams working in flexible environments, enabling the company to meet diverse client needs and provide support across various time zones.
How many employees and/or seats does
Majorel Egypt
have?
Majorel Egypt has a robust workforce, employing between 5,000 to 10,000 individuals. This substantial employee base enables the company to manage large-scale operations effectively and deliver high-quality service to its clients across various sectors.
Can
Majorel Egypt
be considered a good service provider for startups?
Majorel Egypt can be a valuable partner for startups, particularly those looking for customer experience solutions that are scalable and adaptable. With their extensive service offerings in customer support and a flexible offshore model, startups can benefit from professional support without the overhead of establishing in-house teams. Their multilingual capabilities also allow startups to engage diverse customer bases effectively.
Can
Majorel Egypt
be considered a good service provider for SMBs?
Majorel Egypt is well-suited to support small and medium businesses (SMBs) by providing scalable solutions that can grow with the business. Their range of services, including inbound customer support and technical assistance, makes it easier for SMBs to manage customer interactions efficiently. The flexibility of their offshore delivery model further supports SMBs in adapting to changing market demands without significant investment in infrastructure.
Can
Majorel Egypt
be considered a good service provider for enterprises?
Majorel Egypt stands out as a reliable provider for enterprises and large companies, offering sophisticated customer experience management solutions tailored to complex organizational needs. Their large workforce and advanced technology capabilities enable them to deliver consistent service quality at scale. Furthermore, their experience across various industries positions them as a strategic partner for enterprises looking to enhance their customer engagement strategies.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.