Majorel Benelux
Customer Experience and Contact Center
Majorel is a global leader in customer experience and business process outsourcing that provides CX and BPO services for various sectors, known for its extensive multilingual workforce and commitment to innovation.
Size
1K-5K
Private
50m-100m
Mission
To enable companies to build and deliver outstanding customer experiences at scale using advanced digital and human resources.
About
Majorel offers customer experience and business process outsourcing services along with back-office operations for clients in banking, financial services, technology, and gaming. The company operates using a hybrid delivery model and supports clients across 45 countries worldwide.
It is recognized for its strong focus on digital transformation, with a diverse team of over 82,000 employees delivering culturally nuanced solutions that enhance customer engagement.
Services
Majorel provides customer experience (CX) and business process outsourcing (BPO) services supported by back-office operations and specific offerings such as inbound customer support, CX consulting & journey mapping, content moderation, and technical support. These services cover both front-office and back-office processes and are tailored to support clients' needs across various industries.
Capabilities
CX Consulting & Journey Mapping
Content Moderation
Industries Served
The company serves clients in banking, financial services, technology, and gaming. It has experience supporting major international brands with services aligned to industry-specific requirements and technology platforms, ensuring compliance and effectiveness in sectors like BFSI.
Unique Stregths
Majorel is known for its global reach and commitment to excellence, offering clients flexible, culturally nuanced solutions. Its approach includes leveraging advanced digital solutions and a multilingual workforce, which help deliver consistency and high-quality service at scale.
Delivery Footprint
Headquartered in Luxembourg City, the company operates using a hybrid delivery model. It serves clients across five continents, with teams working in remote and on-site environments depending on client needs, ensuring a comprehensive and adaptable service delivery strategy.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Clients
No items found.
What's the main service provided by
Majorel Benelux
?
Majorel Benelux specializes in providing customer experience and contact center solutions, focusing on enhancing interactions between businesses and their customers. Their offerings extend beyond traditional customer support to include services such as CX consulting and journey mapping, as well as content moderation. This comprehensive approach allows them to tailor their services to meet the specific needs of clients across various sectors.
What additional services does
Majorel Benelux
provide?
In addition to their primary customer experience services, Majorel Benelux offers back-office operations that complement their front-office capabilities. This extended service portfolio supports clients in managing various administrative and support tasks, further enhancing operational efficiency.
When was
Majorel Benelux
founded?
Majorel Benelux was established in 2019, marking it as a relatively new player in the business process outsourcing industry. Despite its recent inception, the company has rapidly developed its capabilities and market presence, leveraging innovative strategies to become a significant provider of customer experience solutions.
What industry verticals does
Majorel Benelux
serve?
Majorel Benelux serves a variety of industries, with a particular focus on Banking & Financial Services and Insurance. This targeted approach allows the company to deliver specialized services that meet the unique demands of these sectors, ensuring compliance and operational effectiveness.
What delivery model does
Majorel Benelux
offer?
Majorel Benelux employs a hybrid delivery model, offering services through onshore, nearshore, and offshore solutions. Onshore services are delivered from the company's home country, providing direct access to local expertise. Nearshore solutions involve operations from neighboring countries, while offshore services are provided from more distant locations, allowing for cost-effective support and scalability based on client needs.
How many employees and/or seats does
Majorel Benelux
have?
Majorel Benelux boasts a workforce of between 1,000 and 5,000 employees. This sizable team enables the company to handle a diverse range of client requirements while maintaining high-quality service delivery standards.
Can
Majorel Benelux
be considered a good service provider for startups?
Can
Majorel Benelux
be considered a good service provider for SMBs?
Majorel Benelux could be a suitable service provider for small and medium businesses (SMBs) due to its flexible service offerings and scalable solutions. Their ability to deliver tailored services that adapt to the changing needs of SMBs makes them a valuable partner, especially for those looking to enhance customer engagement without overextending their resources.
Can
Majorel Benelux
be considered a good service provider for enterprises?
Majorel Benelux stands out as a reliable partner for enterprises and large organizations, given its extensive experience and robust service portfolio. With a strong focus on digital transformation and a hybrid delivery model, the company is well-equipped to manage the complex needs of large-scale operations, ensuring consistent and high-quality customer experiences.
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