Majorel Armenia
Customer Experience and Contact Center
Majorel Armenia is a leading BPO provider that offers customer experience services for e-commerce and other industries, known for its rapidly expanding bilingual workforce and commitment to employee development.
Size
11-50
Private
under-1m
Mission
About
Majorel Armenia offers customer experience services along with multilingual support and CX consulting for clients in e-commerce and other sectors. The company operates using an offshore model and supports global clients.
It is recognized for its strong emphasis on employee training and internal promotion, with over 85% of middle management positions filled by internal candidates.
Services
Majorel Armenia provides customer experience services supported by multilingual support and CX consulting. These services include inbound customer support and journey mapping, tailored to enhance customer interactions across various channels and devices.
Capabilities
Inbound Customer Support
Multilingual Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in e-commerce and other industries. It has experience supporting diverse businesses with services aligned to specific customer needs and expectations, utilizing a multi-channel approach.
Unique Stregths
Majorel Armenia is known for its commitment to employee development and a culture of entrepreneurship, offering clients a highly motivated and skilled workforce. Its approach includes intensive training programs and a focus on internal career growth, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in Yerevan, Armenia, the company operates using an offshore delivery model. It serves clients globally, with teams capable of providing support in 60 languages, ensuring culturally aware and personalized service.
Certifications
No items found.
Verticals
Banking & Financial Services
Retail & e-Commerce
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Majorel Armenia
?
Majorel Armenia specializes in providing customer experience services, with a strong emphasis on inbound customer support and multilingual assistance. Additionally, the company offers CX consulting and journey mapping to enhance customer interactions across various platforms. This comprehensive service suite is designed to meet the diverse needs of clients, ensuring effective communication and support.
What additional services does
Majorel Armenia
provide?
In addition to its primary offerings, Majorel Armenia extends its service capabilities to include back-office operations. This allows the company to provide comprehensive support to clients, addressing not only customer-facing needs but also operational tasks that are essential for business efficiency.
When was
Majorel Armenia
founded?
Majorel Armenia was established in 2019, marking its entry into the customer experience sector. As of 2024, the company has been in operation for approximately five years, during which it has developed a reputation for high-quality service delivery and employee development.
What industry verticals does
Majorel Armenia
serve?
Majorel Armenia serves a variety of industries, focusing primarily on Banking & Financial Services, Retail & e-Commerce, and Telecommunications & Media. This diverse industry engagement allows the company to tailor its services to meet the unique needs of clients across different sectors.
What delivery model does
Majorel Armenia
offer?
Majorel Armenia operates using an offshore delivery model, which means that services are provided from a location outside of the client's country. This approach allows the company to leverage cost efficiencies while maintaining a high standard of service. By utilizing teams that can support clients globally, Majorel Armenia ensures culturally sensitive and personalized customer experiences.
How many employees and/or seats does
Majorel Armenia
have?
Majorel Armenia has a workforce ranging from 11 to 50 employees. This relatively small team size allows for a close-knit work environment, fostering strong collaboration and communication among employees, which can enhance service delivery and customer satisfaction.
Can
Majorel Armenia
be considered a good service provider for startups?
Majorel Armenia can be a suitable service provider for startups, particularly due to its flexible service offerings and commitment to employee development. The company’s focus on customer experience and multilingual support provides startups with the necessary tools to enhance their customer interactions from the outset. Given its offshore model, startups can benefit from cost-effective solutions that still maintain high service quality.
Can
Majorel Armenia
be considered a good service provider for SMBs?
Majorel Armenia is well-positioned to support small and medium businesses (SMBs) with its diverse service portfolio and scalable solutions. The company’s emphasis on training and internal promotion ensures that clients receive a dedicated and skilled workforce, which is crucial for SMBs looking to grow and adapt in competitive markets.
Can
Majorel Armenia
be considered a good service provider for enterprises?
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