Majorel Amsterdam
Customer Experience and Contact Center
Majorel is a global leader in customer experience management that provides customer experience and contact center services for banking, financial services, technology, and gaming sectors, known for its extensive multilingual workforce and innovative digital solutions.
Size
1K-5K
Private
50m-100m
Mission
About
Majorel offers customer experience and contact center services along with back-office operations for clients in banking & financial services, technology, and gaming. The company operates using a hybrid delivery model and supports clients across 45 countries worldwide.
It is recognized for its culturally nuanced service delivery, with a strong focus on digital solutions and a significant global presence that enhances customer engagement.
Services
Majorel provides customer experience and contact center services supported by back-office operations and specific offerings such as inbound customer support, CX consulting & journey mapping, content moderation, and technical support. These services cover both front-office and back-office processes and are tailored to support the entire customer lifecycle, enhancing client engagement and satisfaction.
Capabilities
CX Consulting & Journey Mapping
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in banking & financial services, technology, and gaming sectors. It has experience supporting major international brands with services aligned to industry-specific requirements, leveraging advanced digital solutions and proprietary technologies to meet diverse client needs.
Unique Stregths
Majorel is known for its extensive global footprint and multilingual workforce, offering clients culturally and linguistically nuanced services. Its approach includes a hybrid delivery model that combines onshore, nearshore, and offshore capabilities, ensuring flexibility and scalability to meet varying client demands.
Delivery Footprint
Headquartered in Luxembourg, the company operates using a hybrid delivery model. It serves clients across five continents, with teams working in remote and on-site environments depending on client needs, allowing for a seamless integration of services across different regions.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Technology & SaaS
Clients
No items found.
What's the main service provided by
Majorel Amsterdam
?
Majorel Amsterdam specializes in delivering exceptional customer experience and contact center solutions, complemented by a range of back-office operations. Their service offerings include inbound customer support, outbound telesales and retention, as well as CX consulting and journey mapping, all designed to enhance client engagement throughout the customer lifecycle.
What additional services does
Majorel Amsterdam
provide?
When was
Majorel Amsterdam
founded?
Majorel Amsterdam was established in 2019, marking its entry into the business landscape. As of 2024, the company has been operating for approximately five years, during which it has developed a significant presence in the customer experience and contact center sectors.
What industry verticals does
Majorel Amsterdam
serve?
Majorel Amsterdam focuses on serving clients across several key industries, specifically in Banking & Financial Services, Insurance, and Technology & SaaS. Their expertise in these sectors enables them to cater to the unique needs and challenges faced by businesses operating within these verticals.
What delivery model does
Majorel Amsterdam
offer?
Majorel Amsterdam employs a hybrid delivery model, which encompasses onshore, nearshore, and offshore capabilities. This approach allows the company to provide flexible solutions tailored to client requirements, combining resources from various locations to maximize efficiency and effectiveness in service delivery.
How many employees and/or seats does
Majorel Amsterdam
have?
Majorel Amsterdam has a workforce ranging from 1,000 to 5,000 employees, indicating a robust team ready to support diverse client needs. This size positions them well to handle various projects, ensuring adequate resources and expertise are available for optimal service delivery.
Can
Majorel Amsterdam
be considered a good service provider for startups?
Majorel Amsterdam can be a suitable service provider for startups, particularly those in the technology and financial sectors. Their hybrid delivery model offers flexibility, allowing startups to scale services according to their growth needs while benefiting from the company's expertise in customer engagement and support.
Can
Majorel Amsterdam
be considered a good service provider for SMBs?
For small and medium businesses, Majorel Amsterdam presents a compelling option due to its scalable services and extensive experience in various industries. Their ability to tailor solutions to specific business needs, along with their focus on enhancing customer relationships, makes them a strong partner for SMBs looking to grow and improve their service offerings.
Can
Majorel Amsterdam
be considered a good service provider for enterprises?
Majorel Amsterdam is well-equipped to serve enterprises and large companies, thanks to its significant workforce and hybrid delivery model. With experience in managing complex customer interactions across multiple regions, they provide reliable and sophisticated solutions that can meet the demands of large-scale operations.
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