Majorel Africa
Customer Experience and Contact Center
Majorel is a global leader that provides customer experience and contact center services for banking, financial services, and technology sectors, known for its extensive multilingual workforce and tailored solutions.
Size
1K-5K
Private
50m-100m
Mission
About
Majorel offers customer experience and contact center services along with back-office operations for clients in banking, financial services, technology, and gaming. The company operates using a hybrid delivery model and supports clients across 45 countries worldwide.
It is recognized for its culturally nuanced service delivery, with a global workforce fluent in over 60 languages, ensuring high-quality customer interactions.
Services
Majorel provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, CX consulting, and technical support. These services cover both front-office and back-office processes and are tailored to support diverse client needs across various industries.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Content Moderation
Technical Support (Tier 1/2)
Industries Served
The company serves clients in banking, financial services, technology, and gaming. It has experience supporting major international brands with services aligned to industry-specific requirements and technology platforms, ensuring compliance and enhanced customer engagement.
Unique Stregths
Majorel is known for its extensive global presence and multilingual capabilities, offering clients culturally nuanced solutions. Its approach includes leveraging advanced analytics and digital engagement technologies, which help deliver consistent and high-quality customer experiences at scale.
Delivery Footprint
Headquartered in Luxembourg, the company operates using a hybrid delivery model. It serves clients across five continents, with teams working in remote, onshore, and offshore environments depending on client needs.
Certifications
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Verticals
Banking & Financial Services
Technology & SaaS
Gaming & Entertainment
Clients
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What's the main service provided by
Majorel Africa
?
Majorel Africa specializes in delivering exceptional customer experience and contact center solutions, complemented by robust back-office operations. Their offerings include inbound customer support, CX consulting and journey mapping, content moderation, and technical support for Tier 1 and Tier 2 needs. This comprehensive range of services is designed to address both front-office and back-office requirements, ensuring that they meet the diverse needs of their clients across various sectors.
What additional services does
Majorel Africa
provide?
When was
Majorel Africa
founded?
Majorel Africa was established in 2019, marking its entry into the business process outsourcing sector. As of 2024, the company has been in operation for about five years, during which it has developed a strong reputation for delivering high-quality customer service solutions.
What industry verticals does
Majorel Africa
serve?
Majorel Africa serves a variety of industries, focusing primarily on Banking & Financial Services, Technology & SaaS, and Gaming & Entertainment. This diverse vertical engagement allows them to tailor their services to meet the specific needs and regulatory requirements of each sector.
What delivery model does
Majorel Africa
offer?
Majorel Africa employs a hybrid delivery model, which combines onshore, nearshore, offshore, and multi-shore solutions. Onshore refers to services provided within the same country as the client, while nearshore indicates services provided from a neighboring country. Offshore services are delivered from distant locations, often to leverage cost efficiencies. This flexible approach enables Majorel to adapt to the unique preferences of their clients and optimize service delivery across various geographical landscapes.
How many employees and/or seats does
Majorel Africa
have?
Majorel Africa has a workforce that ranges from 1,000 to 5,000 employees. This substantial team size enables them to handle a diverse array of client needs and ensures that they can scale operations effectively to meet increasing demand.
Can
Majorel Africa
be considered a good service provider for startups?
Majorel Africa can be a beneficial service provider for startups, particularly those in the technology and gaming sectors. With their extensive experience in customer experience management and a flexible delivery model, they can tailor their services to accommodate the unique challenges faced by new businesses. Their ability to provide scalable solutions makes them an attractive option for startups looking to establish a strong customer support foundation.
Can
Majorel Africa
be considered a good service provider for SMBs?
Majorel Africa is well-positioned to support small and medium-sized businesses (SMBs). Their diverse service offerings and scalable solutions allow SMBs to enhance their customer engagement without the need for significant upfront investments. The company's expertise in various industries ensures that they can provide tailored support that aligns with the growth ambitions of smaller enterprises.
Can
Majorel Africa
be considered a good service provider for enterprises?
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