Majorel
Customer Experience and Contact Center
Majorel is a global leader that provides customer experience and contact center solutions for banking, insurance, healthcare, and telecommunications, known for its extensive multilingual support and innovative digital engagement strategies.
Size
51-200
Private
Mission
About
Majorel offers customer experience and contact center solutions along with back-office operations and sales and lead-generation services for clients in banking, insurance, healthcare, telecommunications, and more. The company operates using a global delivery model and supports clients across various regions.
It is recognized for its strong financial performance and cultural nuance, with a workforce of over 82,000 employees speaking around 70 languages, enabling tailored solutions for diverse client needs.
Services
Majorel provides customer experience and contact center solutions supported by back-office operations and sales and lead-generation services. These services cover inbound customer support, multilingual support, claims processing, and lead research, tailored to support various client needs across multiple channels.
Capabilities
Inbound Customer Support
Multilingual Support
Claims Processing
Lead Research & List Building
Outbound SDR / Cold Calling
Industries Served
The company serves clients in banking and finance, insurance, healthcare, telecommunications and media, automotive, travel and hospitality, energy, utilities, consumer products, and the public sector. It has experience supporting a diverse range of industries with services aligned to specific requirements and technology platforms.
Unique Stregths
Majorel is known for its global reach and local expertise, offering clients innovative, tech-augmented solutions that enhance customer relationships. Its approach includes a multi-shore delivery model, ensuring flexibility and scalability while maintaining high-quality service standards.
Delivery Footprint
Headquartered in Luxembourg City, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across the Americas, Europe, Asia-Pacific, and Africa, with teams working in hybrid environments depending on client needs.
Certifications
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Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Telecommunications & Media
Energy & Utilities
Retail & e-Commerce
Government & Public Sector
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Majorel
?
Majorel specializes in delivering exceptional customer experience and contact center solutions, complemented by robust back-office operations and sales and lead-generation services. Their offerings include inbound customer support, multilingual assistance, claims processing, and lead research and list building, all designed to meet the diverse needs of their clients across various communication channels.
What additional services does
Majorel
provide?
In addition to its primary offerings, Majorel also provides significant back-office operations and sales and lead-generation services. This expanded service portfolio allows them to support clients with a broader range of operational needs, enhancing overall efficiency and effectiveness in their business processes.
When was
Majorel
founded?
Founded in 2019, Majorel has swiftly established itself as a prominent player in the customer experience and contact center industry. With over four years in business, the company has developed a strong reputation for its innovative solutions and exceptional service delivery.
What industry verticals does
Majorel
serve?
Majorel serves a wide array of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Telecommunications & Media, Travel, Hospitality & Leisure, Energy & Utilities, Retail & e-Commerce, and the Government & Public Sector. This diverse industry focus allows them to tailor their services to meet the unique requirements of each sector.
What delivery model does
Majorel
offer?
Majorel employs a flexible delivery model that encompasses onshore, nearshore, and offshore solutions. Onshore services are provided within the same country as the client, nearshore services are delivered from neighboring countries, while offshore solutions are managed from distant locations. This multi-shore approach enables Majorel to offer scalable, high-quality support tailored to the specific needs of clients across various regions.
How many employees and/or seats does
Majorel
have?
Majorel has a workforce ranging from 51 to 200 employees, indicating a compact yet capable team. This size allows for personalized service and strong client relationships, as the company can maintain a close-knit operational structure while effectively managing customer needs.
Can
Majorel
be considered a good service provider for startups?
Can
Majorel
be considered a good service provider for SMBs?
Majorel is well-suited to support small and medium businesses (SMBs) seeking to enhance their customer experience and operational efficiency. Their scalable service offerings and experience across multiple industries make them a reliable partner for SMBs aiming for growth. The company's flexibility allows it to adapt to the unique challenges and demands faced by smaller organizations.
Can
Majorel
be considered a good service provider for enterprises?
Majorel is an excellent choice for enterprises and large companies looking for reliable and sophisticated service solutions. With a robust workforce and a proven multi-shore delivery model, the company can handle the complex demands of larger organizations. Their extensive experience across various industries further positions them to deliver high-quality services that align with enterprise-level requirements.
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