MAI
Customer Experience and Contact Center
Marketing Alternatives, Inc. is a privately-held marketing support services company that provides customer experience and contact center solutions for Fortune 500 companies, known for its integrated multi-channel approach and commitment to quality.
Size
201-500
Private
Mission
About
Marketing Alternatives, Inc. offers customer experience and contact center solutions along with marketing operations for clients in various industries. The company operates using an onshore model and supports large enterprises across the U.S.
It is recognized for its quality-focused approach, with a unique business model that streamlines client interactions through a single accountable resource.
Services
Marketing Alternatives, Inc. provides customer experience and contact center solutions, supported by marketing operations and specific offerings such as inbound customer support, outbound telesales & retention, technical support (Tier 1/2), order management & fulfillment, and campaign management. These services cover multi-channel communications and are tailored to support client needs in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Order Management & Fulfilment
Campaign Management
Industries Served
The company serves clients in a broad range of industries, particularly Fortune 500 companies. It has experience supporting both B2B and B2C clients with services aligned to industry-specific requirements, emphasizing versatility in its service offerings.
Unique Stregths
Marketing Alternatives, Inc. is known for its commitment to quality, offering clients a streamlined experience through a single point of contact. Its approach includes integrating various service solutions, which helps deliver consistency and efficiency at scale.
Delivery Footprint
Headquartered in Elgin, Illinois, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in on-site environments to meet diverse client needs.
Certifications
FTC
ISO 9001:2015
Verticals
No items found.
Clients
No items found.
What's the main service provided by
MAI
?
MAI specializes in providing comprehensive customer experience and contact center solutions, focusing primarily on enhancing client interactions. Their service offerings include inbound customer support, outbound telesales and retention strategies, as well as Tier 1 and 2 technical support. Additionally, they manage order fulfillment and campaign management, ensuring that clients receive tailored support across various communication channels to improve customer engagement and operational efficiency.
What additional services does
MAI
provide?
In addition to their core offerings in customer experience and contact centers, MAI also provides marketing operations services. This expanded portfolio allows them to support clients with additional capabilities, enhancing their overall service delivery and effectiveness in reaching their marketing objectives.
When was
MAI
founded?
Marketing Alternatives, Inc. was established in 1981, marking over 40 years of experience in the customer experience and contact center industry. Since its founding, MAI has evolved to meet the changing needs of its clients, particularly in supporting large enterprises across the U.S. with quality-focused service delivery.
What industry verticals does
MAI
serve?
What delivery model does
MAI
offer?
MAI utilizes an onshore delivery model, meaning that all services are provided from within the United States. This approach allows for closer collaboration with clients and a better understanding of their specific needs, as teams operate on-site to ensure high-quality service. Onshore delivery is advantageous for companies seeking strong communication and immediate responsiveness.
How many employees and/or seats does
MAI
have?
MAI employs a workforce ranging between 201 to 500 individuals. This size allows the company to maintain a balance between providing personalized service and having the capacity to scale operations according to client needs.
Can
MAI
be considered a good service provider for startups?
Can
MAI
be considered a good service provider for SMBs?
Can
MAI
be considered a good service provider for enterprises?
MAI is well-suited to serve enterprises and large corporations, particularly those in the Fortune 500 category. With their extensive experience and commitment to quality, they are capable of managing sophisticated service requirements. Their certifications, including FTC and ISO 9001:2015, further underscore their reliability and dedication to maintaining high standards in service delivery.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.