Magteq
Customer Experience and Contact Center
Xploretech Global Solutions is an offshore BPO provider that delivers customer experience and contact center solutions for various industries, known for its expertise in digital transformation and operational efficiency.
Size
11-50
Private
1m-10m
Mission
About
Xploretech Global Solutions offers customer experience and contact center services along with back-office operations and analytics for clients in banking, healthcare, retail, and telecommunications. The company operates using an offshore model and supports international clients.
It is recognized for its bilingual workforce and comprehensive service offerings, ensuring enhanced customer satisfaction and streamlined operations.
Services
Xploretech Global Solutions provides customer experience and contact center solutions, supported by back-office operations, analytics, and AI services. These services include inbound customer support, outbound telesales, technical support, lead research, and predictive modeling. Each solution is tailored to meet the specific needs of clients across various channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Lead Research & List Building
Market & Competitive Intelligence
Business & Financial Research
Predictive Modelling
Automation & RPA Enablement
Process Assessment & Transition Management
Industries Served
The company serves clients in banking and financial services, insurance, healthcare, retail, telecommunications, manufacturing, travel, and utilities. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms that enhance operational efficiency.
Unique Stregths
Xploretech Global Solutions is known for its commitment to operational excellence and customer-centric approach, offering clients a dedicated team of bilingual agents and rapid scalability. Its operational practices include process optimization and continuous improvement initiatives, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in India, the company operates using an offshore delivery model. It serves clients across global markets, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Telecommunications & Media
Manufacturing & Industrial
Energy & Utilities
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Magteq
?
Magteq specializes in delivering exceptional customer experience and contact center solutions, complemented by a wide array of back-office operations and analytics services. Their offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, lead research, and predictive modeling. Each service is tailored to address the unique needs of clients, ensuring a comprehensive approach to customer engagement and operational efficiency.
What additional services does
Magteq
provide?
In addition to their primary customer experience and contact center services, Magteq offers an impressive array of other capabilities, including back-office operations, advanced analytics, and AI-driven data services. These supplementary offerings enhance their clients' operational efficiency and strategic decision-making.
When was
Magteq
founded?
Established in 2013, Magteq has been in operation for over a decade. Since its inception, the company has consistently focused on providing quality services in the customer experience sector, evolving its offerings to meet the changing needs of its clientele while establishing a strong presence in the BPO industry.
What industry verticals does
Magteq
serve?
Magteq serves a diverse range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Telecommunications & Media, Manufacturing & Industrial, Travel, Hospitality & Leisure, and Energy & Utilities. This broad industry focus allows them to cater to various clients with specialized service requirements tailored to their respective sectors.
What delivery model does
Magteq
offer?
Magteq operates using an offshore delivery model, meaning that their services are provided from a remote location, typically in a different country, allowing for cost-effective solutions. This approach enables them to leverage a skilled workforce while providing flexibility and scalability for their clients across global markets.
How many employees and/or seats does
Magteq
have?
Magteq employs a workforce ranging from 11 to 50 individuals. This size allows for a personalized approach to service delivery, facilitating strong client relationships and ensuring agile responses to client needs.
Can
Magteq
be considered a good service provider for startups?
Magteq's service offerings and flexible operational structure position them as a viable partner for startups. With a focus on customer experience and a scalable delivery model, they can adapt to the evolving needs of new businesses, providing essential support to help them grow and succeed in competitive markets.
Can
Magteq
be considered a good service provider for SMBs?
Small and medium-sized businesses can greatly benefit from partnering with Magteq. Their comprehensive service portfolio, along with a commitment to operational excellence, provides SMBs with the resources they need to enhance customer engagement while maintaining the flexibility to scale operations as they grow.
Can
Magteq
be considered a good service provider for enterprises?
While Magteq is well-equipped to serve a variety of business sizes, their structure may not fully align with the intricate demands of larger enterprises. However, their capabilities in customer experience and back-office operations can still offer value, particularly for enterprises seeking reliable support in specific projects or initiatives.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.