Madagascar Call Center Mcc
Customer Experience and Contact Center
Madagascar Call Center is a pioneering outsourcing firm that provides customer experience and contact center services for retail, banking, travel, and technology sectors, known for its strong ties with the French market.
Size
11-50
Private
Mission
About
Madagascar Call Center offers customer experience and contact center services along with back-office operations and sales lead-generation services for clients in retail, banking, travel, hospitality, and technology. The company operates using an offshore model and supports international clients, particularly from French-speaking regions.
It is recognized for its extensive expertise in customer relationship management, with a well-educated team dedicated to delivering high-quality service and maintaining strong international connections.
Services
Madagascar Call Center provides customer experience and contact center services, supported by back-office operations and sales lead-generation services. These services include inbound customer support, outbound telesales and retention, multilingual support, technical support (Tier 1/2), live chat and messaging support, email support, and order management and fulfillment. Each solution is designed to meet the diverse needs of clients across various industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Order Management & Fulfilment
Industries Served
The company serves clients in retail and e-commerce, banking and financial services, travel, hospitality and leisure, as well as technology and SaaS sectors. It has experience supporting a wide range of businesses with services tailored to industry-specific requirements and technology platforms.
Unique Stregths
Madagascar Call Center is known for its strong international ties, particularly with the French market, offering clients a multilingual workforce that enhances communication and service delivery. Its approach includes leveraging modern technology tools to ensure efficient operations, which help deliver consistent quality at scale.
Delivery Footprint
Headquartered in Alarobia, Antananarivo, Madagascar, the company operates using an offshore delivery model. It serves clients across various international markets, with teams working in remote environments to accommodate diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Technology & SaaS
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Madagascar Call Center Mcc
?
Madagascar Call Center Mcc specializes in delivering comprehensive customer experience and contact center solutions. Their offerings encompass a wide range of services, including inbound customer support, outbound telesales and retention, multilingual support, and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide live chat and messaging support, email assistance, and order management and fulfillment, ensuring they meet the varied needs of their clients across different sectors.
What additional services does
Madagascar Call Center Mcc
provide?
When was
Madagascar Call Center Mcc
founded?
Madagascar Call Center Mcc was established in 2009, marking over 14 years of experience in the business process outsourcing industry. The company has grown significantly since its inception, continually adapting to meet the evolving demands of its clients.
What industry verticals does
Madagascar Call Center Mcc
serve?
Madagascar Call Center Mcc serves a diverse array of industries, including Retail & e-Commerce, Banking & Financial Services, Travel, Hospitality & Leisure, and Technology & SaaS. Their expertise across these sectors allows them to deliver tailored solutions that align with the unique requirements of each industry.
What delivery model does
Madagascar Call Center Mcc
offer?
Madagascar Call Center Mcc operates using an offshore delivery model, meaning that their services are provided from a location outside the client's country, in this case, Madagascar. This approach enables the company to offer cost-effective solutions while maintaining high-quality service standards, as they leverage a skilled workforce and modern technologies to efficiently meet client needs.
How many employees and/or seats does
Madagascar Call Center Mcc
have?
The company has a workforce size ranging between 11 to 50 employees. This relatively small team allows for a personalized approach to client services while ensuring that each member can contribute significantly to the overall operations and customer experience.
Can
Madagascar Call Center Mcc
be considered a good service provider for startups?
Madagascar Call Center Mcc can be a valuable service provider for startups looking to establish a strong customer support system without the overhead costs associated with in-house teams. With their flexible service offerings and multilingual capabilities, they can assist startups in scaling their customer interactions effectively, particularly in French-speaking markets, which can be crucial for new businesses targeting these regions.
Can
Madagascar Call Center Mcc
be considered a good service provider for SMBs?
For small and medium businesses, Madagascar Call Center Mcc presents a strong service option due to its adaptable service portfolio and dedicated support. Their expertise across various industries enables them to provide tailored solutions that can help SMBs enhance customer engagement and retention, ultimately supporting their growth objectives.
Can
Madagascar Call Center Mcc
be considered a good service provider for enterprises?
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