Mactel Telemessaging
Customer Experience and Contact Center
Mactel Telemessaging Services Inc. is a telecommunications company that provides customer experience and contact center solutions for healthcare, legal, and non-profit sectors, known for its HIPAA compliance and dedicated local staff.
Size
1-10
Private
10m-50m
Mission
About
Mactel Telemessaging Services Inc. offers customer experience and contact center solutions along with sales and lead-generation services for clients in healthcare, legal, plumbing, HVAC, and charitable organizations. The company operates using an onshore model and supports businesses across the United States.
It is recognized for its commitment to quality service and employee retention, with a dedicated staff averaging over 10 years of tenure, ensuring reliable and personalized client interactions.
Services
Mactel Telemessaging Services Inc. provides customer experience and contact center solutions, supported by sales and lead-generation services and specific offerings such as inbound customer support, order management, and appointment setting. These services cover voice and digital channels, tailored to support client needs for effective communication and customer engagement.
Capabilities
Inbound Customer Support
Order Management & Fulfilment
Lead Research & List Building
Outbound SDR / Cold Calling
Appointment Setting
Industries Served
The company serves clients in healthcare, legal, plumbing, HVAC, and charitable organizations. It has experience supporting sensitive industries with services aligned to industry-specific requirements, ensuring compliance with standards such as HIPAA for healthcare clients.
Unique Stregths
Mactel is known for its HIPAA compliance and commitment to quality service, offering clients a dedicated local workforce. Its approach includes a strong emphasis on employee retention and in-house operations, which help deliver consistency and reliability in service delivery.
Delivery Footprint
Headquartered in Appleton, Wisconsin, the company operates using an onshore delivery model. It serves clients across the United States, with all work performed in-house, reflecting its commitment to quality control and personalized client service.
Certifications
SDB
SBA 8(a)
Women-Owned Business
Verticals
Healthcare & Life Sciences
Government & Public Sector
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Mactel Telemessaging
?
Mactel Telemessaging specializes in providing customer experience and contact center solutions. Their offerings include a variety of services such as inbound customer support, order management and fulfillment, lead research and list building, outbound sales development representative (SDR) services, cold calling, and appointment setting. This comprehensive service portfolio is designed to enhance client interactions and improve overall customer engagement.
What additional services does
Mactel Telemessaging
provide?
In addition to their main customer experience and contact center offerings, Mactel Telemessaging also provides sales and lead-generation services. This expanded capability allows them to assist clients in not just managing customer interactions but also in driving sales and business growth through effective lead management and outreach strategies.
When was
Mactel Telemessaging
founded?
Mactel Telemessaging was established in 1985, which means the company has been operating for over 38 years. Since its inception, Mactel has evolved to meet the changing needs of its clients, focusing on delivering quality customer service and adapting to industry demands.
What industry verticals does
Mactel Telemessaging
serve?
Mactel Telemessaging serves a diverse array of industries, including Healthcare & Life Sciences, Government & Public Sector, and Non-Profit & NGOs. This broad industry focus allows the company to tailor its services to meet the unique needs and compliance requirements of each sector.
What delivery model does
Mactel Telemessaging
offer?
Mactel Telemessaging employs an onshore delivery model, meaning that all of its services are provided within the United States. This approach ensures that the company maintains high standards of quality and personalized service, as all staff are locally based and directly involved in client interactions.
How many employees and/or seats does
Mactel Telemessaging
have?
Mactel Telemessaging has a small workforce, consisting of between 1 to 10 employees. This size allows for a close-knit team environment, fostering strong relationships and consistent service delivery to their clients.
Can
Mactel Telemessaging
be considered a good service provider for startups?
For startups, Mactel Telemessaging presents an appealing option due to its specialized services and commitment to quality. The company's focus on customer experience and tailored communication solutions can help startups establish a strong foundation for client interactions. However, given its small size, startups may want to ensure that Mactel can meet their scaling needs as they grow.
Can
Mactel Telemessaging
be considered a good service provider for SMBs?
Mactel Telemessaging is well-suited to serve small and medium businesses (SMBs) due to its flexible service offerings and personalized approach. With a focus on quality and a commitment to client relationships, Mactel can provide the necessary support that SMBs need to enhance their customer engagement and drive growth. Their experience in various industries further equips them to understand the unique challenges faced by smaller enterprises.
Can
Mactel Telemessaging
be considered a good service provider for enterprises?
While Mactel Telemessaging has the expertise and certifications, such as being a Women-Owned Business and holding SDB and SBA 8(a) designations, its small employee base may limit its capacity to handle the extensive demands of large enterprises. However, for enterprises looking for specialized and personalized service, Mactel's dedicated approach and focus on quality could still be beneficial, particularly in specific projects or initiatives.
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