M Grupa
Customer Experience and Contact Center
M Grupa is an outsourcing provider that offers customer experience and contact center services for diverse industries, known for its technology-driven operational efficiency.
Size
Private
Mission
About
M Grupa offers customer experience and contact center services along with back-office operations for clients in various sectors. The company operates using an offshore model and supports clients globally.
It is recognized for enhancing operational efficiency through technology solutions, with a commitment to customer satisfaction and innovation in service delivery.
Services
M Grupa provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support and technical support (Tier 1/2). These services cover various communication channels and are tailored to support client needs in enhancing customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in diverse sectors requiring outsourcing solutions. It has experience supporting businesses in industries such as telecom, finance, healthcare, retail, and technology, aligning its services with industry-specific requirements.
Unique Stregths
M Grupa is known for its technology-driven approach, offering clients enhanced operational efficiency and streamlined processes. Its commitment to customer satisfaction and innovation helps deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Zagreb, Croatia, the company operates using an offshore delivery model. It serves clients across various regions, with teams working remotely to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
M Grupa
?
M Grupa specializes in customer experience and contact center solutions, offering a comprehensive range of services designed to meet the diverse needs of its clients. Their primary offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels, ensuring effective assistance across various communication channels. This approach not only enhances customer satisfaction but also improves operational efficiency for businesses in multiple sectors.
What additional services does
M Grupa
provide?
When was
M Grupa
founded?
M Grupa was established in 1995, which means it has been operating for nearly 29 years. Over the decades, the company has developed a strong reputation in the outsourcing industry, leveraging its extensive experience to provide high-quality services to clients around the globe.
What industry verticals does
M Grupa
serve?
What delivery model does
M Grupa
offer?
M Grupa utilizes an offshore delivery model, which involves providing services from a location outside the client's home country. This strategy allows the company to optimize operational costs while maintaining high service quality. By leveraging a skilled workforce located in Croatia, M Grupa can effectively meet the varying demands of its clients worldwide.
How many employees and/or seats does
M Grupa
have?
Can
M Grupa
be considered a good service provider for startups?
While M Grupa has a solid foundation in customer experience and contact center solutions, its suitability for startups may be limited due to its focus on established industries and larger operational scales. Startups looking for flexible, cost-effective solutions may find value in M Grupa's offerings, particularly if they are in sectors like technology or telecom, where tailored support can significantly impact early growth stages.
Can
M Grupa
be considered a good service provider for SMBs?
M Grupa is well-positioned to support small and medium-sized businesses (SMBs) looking for reliable outsourcing solutions. The company's diverse service portfolio, including inbound customer support and technical assistance, enables SMBs to enhance customer engagement and streamline operations. Additionally, M Grupa's technology-driven approach offers the scalability necessary for growing businesses to adapt to changing market conditions.
Can
M Grupa
be considered a good service provider for enterprises?
M Grupa presents itself as a strong provider for enterprises and large companies, given its extensive experience and robust service offerings. The offshore delivery model allows for efficient scaling of services, while the company's commitment to customer satisfaction and innovation ensures that it can meet the complex needs of larger organizations. With a focus on operational efficiency and quality, M Grupa is equipped to handle the demands of sophisticated enterprise environments.
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