Loyalty Nordic
Customer Experience and Contact Center
Loyalty Nordic is a customer service and loyalty solutions company that provides customer experience and contact center services for the travel, hospitality, and leisure sectors, known for its innovative loyalty programs and customer engagement strategies.
Size
11-50
Private
Mission
About
Loyalty Nordic offers customer experience and contact center services along with customer service outsourcing, sales support, and meeting scheduling for clients in the travel, hospitality, and leisure industries. The company operates using an onshore model and supports Nordic businesses.
It is recognized for its tailored loyalty concepts, with a strong emphasis on building long-term customer relationships and enhancing customer satisfaction through effective service solutions.
Services
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Customer & Marketing Analytics
Industries Served
Unique Stregths
Delivery Footprint
Certifications
No items found.
Verticals
Travel Hospitality & Leisure
Clients
BMW
What's the main service provided by
Loyalty Nordic
?
Loyalty Nordic specializes in customer experience and contact center services, focusing on enhancing customer engagement and loyalty. Their offerings include inbound customer support, outbound telesales, and strategies for customer retention. Additionally, they provide customer service outsourcing and sales support, tailored to meet the specific needs of their clients.
What additional services does
Loyalty Nordic
provide?
In addition to their core focus on customer experience and contact center services, Loyalty Nordic also offers finance and accounting services. This expansion into financial support demonstrates their capability to provide comprehensive solutions that go beyond customer service, catering to a wider range of business needs.
When was
Loyalty Nordic
founded?
Loyalty Nordic was established in 1995, marking nearly three decades of experience in the business process outsourcing sector. With almost 29 years of operations, the company has built a strong reputation for delivering exceptional customer service solutions.
What industry verticals does
Loyalty Nordic
serve?
Loyalty Nordic serves clients primarily in the travel, hospitality, and leisure industries. Their expertise in these sectors enables them to provide tailored services that address the unique challenges and requirements of both B2B and B2C clients within these verticals.
What delivery model does
Loyalty Nordic
offer?
Loyalty Nordic utilizes an onshore delivery model, meaning that their services are provided from within the client's country, which in this case is Sweden. This approach allows for better communication, cultural alignment, and a more seamless integration with the client's operations, ensuring high-quality service delivery.
How many employees and/or seats does
Loyalty Nordic
have?
Loyalty Nordic has a workforce of 11 to 50 employees, indicating a small to medium-sized company. This size allows them to maintain a close-knit team, fostering strong collaboration and personalized service for their clients.
Can
Loyalty Nordic
be considered a good service provider for startups?
While Loyalty Nordic primarily caters to established businesses in the travel and hospitality sectors, their tailored service offerings and commitment to customer satisfaction can also benefit startups. However, startups should consider their specific needs and whether a smaller service provider aligns with their growth objectives, as Loyalty Nordic's focus on established industries may not fully address the unique challenges faced by new ventures.
Can
Loyalty Nordic
be considered a good service provider for SMBs?
Loyalty Nordic is well-positioned to support small and medium-sized businesses (SMBs) with its personalized service approach and flexible delivery model. Their experience in the travel, hospitality, and leisure sectors allows them to provide customized solutions that can help SMBs enhance customer engagement and loyalty, crucial for growth in competitive markets.
Can
Loyalty Nordic
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.