Loyalty As
Customer Experience and Contact Center
Marriott International is a global hospitality leader that provides customer experience and contact center services for the travel, hospitality, and leisure industries, known for its extensive brand portfolio and innovative loyalty program.
Size
over-10K
Public
over-1b
Mission
About
Marriott International offers customer experience and contact center services along with inbound customer support and CX consulting for clients in the travel, hospitality, and leisure sectors. The company operates using a hospitality model and supports a diverse range of clients worldwide.
It is recognized for its pioneering digital innovations, with a commitment to enhancing guest experiences through service excellence and a robust loyalty program.
Services
Marriott International provides customer experience and contact center services supported by inbound customer support and CX consulting. These services cover various customer interaction channels and are tailored to support the unique needs of travelers and hospitality businesses.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in the travel, hospitality, and leisure verticals. It has experience supporting a wide range of clients, from luxury hotels to business travel services, with offerings aligned to industry-specific requirements and customer engagement strategies.
Unique Stregths
Marriott International is known for its extensive global presence and innovative loyalty program, offering clients a unique advantage in customer retention and engagement. Its approach includes a strong focus on guest satisfaction and service excellence, which helps deliver consistent experiences across its numerous properties.
Delivery Footprint
Headquartered in Bethesda, Maryland, the company operates using a hospitality delivery model. It serves clients across 131 countries and territories, with teams working in various environments to meet the needs of its diverse clientele.
Certifications
No items found.
Verticals
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Loyalty As
?
Loyalty As specializes in delivering exceptional customer experience and contact center services. Their offerings include inbound customer support, CX consulting, and journey mapping, all designed to cater to the specific needs of clients in the travel, hospitality, and leisure sectors. This comprehensive approach ensures that they effectively manage customer interactions across various channels, enhancing the overall experience for travelers and businesses alike.
What additional services does
Loyalty As
provide?
When was
Loyalty As
founded?
Loyalty As was established in 1995, marking nearly three decades of service in the customer experience sector as of 2024. Since its inception, the company has evolved and expanded its offerings, positioning itself as a leader in providing tailored customer support solutions for the travel and hospitality industries.
What industry verticals does
Loyalty As
serve?
Loyalty As operates within the travel, hospitality, and leisure verticals, focusing on providing specialized services that meet the unique demands of these industries. Their expertise encompasses a diverse array of clients, from luxury hotel chains to business travel services, ensuring their solutions are aligned with industry-specific customer engagement strategies.
What delivery model does
Loyalty As
offer?
How many employees and/or seats does
Loyalty As
have?
Loyalty As employs over 10,000 individuals, reflecting a substantial workforce dedicated to delivering high-quality customer service. This sizable team enables the company to effectively manage a broad range of client needs and customer interactions, ensuring they maintain a high standard of service across multiple touchpoints.
Can
Loyalty As
be considered a good service provider for startups?
While Loyalty As has a significant workforce and extensive service offerings, their focus on large-scale operations and established industries may not make them the ideal partner for startups. Startups often require more tailored, flexible support that can adapt to rapid changes and evolving business models, which may not align perfectly with Loyalty As's hospitality-oriented service structure.
Can
Loyalty As
be considered a good service provider for SMBs?
Loyalty As presents a strong option for small and medium businesses, particularly those within the travel and hospitality sectors. Their comprehensive customer experience solutions are designed to enhance customer engagement and retention, which are vital for SMB growth. The company's experience and resources can provide SMBs with the support necessary to scale effectively and meet the demands of their clientele.
Can
Loyalty As
be considered a good service provider for enterprises?
Loyalty As is well-suited to serve enterprises and large companies, given its substantial workforce and extensive global reach. The company's established reputation in customer experience, combined with its sophisticated service offerings, makes it a reliable partner for large organizations looking to enhance their customer engagement strategies. Their commitment to service excellence aligns with the sophisticated needs of enterprise clients, ensuring consistent, high-quality interactions across numerous channels.
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