LogiScale
Customer Experience and Contact Center
LogiScale is a family-owned BPO company that provides customer experience and contact center services for various industries, known for its onshore delivery model and commitment to exceptional service.
Size
1-10
Private
Mission
To help businesses scale through effective logistics solutions.
About
LogiScale offers customer experience and contact center services along with HR, recruitment, and payroll, and IT infrastructure and managed services for clients in multiple industries. The company operates using an onshore model and supports U.S.-based businesses.
It is recognized for its focus on delivering value through exceptional people and services, with a commitment to cost savings and business growth.
Services
LogiScale provides customer experience and contact center services, supported by HR, recruitment, and payroll services, as well as IT infrastructure and managed services. These services include inbound customer support, technical support (Tier 1/2), recruitment process outsourcing (RPO), talent sourcing and screening, and onboarding administration. Each solution is designed to meet the unique needs of clients and enhance their operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Industries Served
The company serves clients across various industries, leveraging its broad service offerings to meet diverse client needs. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective communication and operational support.
Unique Stregths
LogiScale is known for its onshore delivery model, offering clients the advantage of domestic support and employment. Its approach includes a strong emphasis on building long-term relationships with clients, ensuring continuity and high-quality service delivery.
Delivery Footprint
Headquartered in the USA, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a hybrid environment to meet client demands and ensure responsiveness.
Certifications
No items found.
Verticals
No items found.
Clients
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What's the main service provided by
LogiScale
?
LogiScale specializes in providing comprehensive customer experience and contact center solutions. Their offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, the company excels in recruitment process outsourcing (RPO), talent sourcing, screening, and onboarding administration, ensuring that their services cater to the specific operational needs of their clients.
What additional services does
LogiScale
provide?
In addition to its primary focus on customer experience and contact center services, LogiScale offers a range of supplementary services. These include HR recruitment and payroll management, as well as IT infrastructure and managed services. This diverse portfolio enables the company to provide clients with holistic solutions that can streamline their operations and enhance efficiency.
When was
LogiScale
founded?
LogiScale was established in 2009, which means it has been in operation for approximately 15 years as of 2024. Since its inception, the company has focused on delivering high-quality services that help businesses enhance their operations and achieve growth.
What industry verticals does
LogiScale
serve?
What delivery model does
LogiScale
offer?
LogiScale employs an onshore delivery model, which means that their services are provided within the same country as their clients, specifically targeting businesses in the United States. This approach allows for more effective communication and collaboration, as well as a greater understanding of clients' needs, ultimately enhancing service quality and responsiveness.
How many employees and/or seats does
LogiScale
have?
LogiScale operates with a small team, having between 1 to 10 employees. This size allows for a close-knit working environment where team members can collaborate effectively, ensuring a personalized approach to client service.
Can
LogiScale
be considered a good service provider for startups?
LogiScale can be a valuable service provider for startups, particularly those seeking to establish a robust customer service framework from the outset. With their focus on customer experience and technical support, startups can benefit from LogiScale's expertise in these areas as they work to build their brand and foster customer loyalty. The company’s small size also means that they can provide personalized attention and flexibility tailored to the dynamic needs of startups.
Can
LogiScale
be considered a good service provider for SMBs?
LogiScale is well-suited for small and medium businesses (SMBs) looking for scalable support solutions. Their range of services, including customer support and recruitment process outsourcing, allows SMBs to enhance operational efficiency without the need for significant in-house resources. The company's commitment to building long-term relationships with clients ensures that they can adapt and grow alongside their SMB partners, making them a reliable choice for businesses aiming for expansion.
Can
LogiScale
be considered a good service provider for enterprises?
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