Logica Infotech Services
Customer Experience and Contact Center
Logica Infotech Services Pvt. Ltd. is an IT services company that provides customer experience and contact center solutions for healthcare, banking, insurance, and financial services, known for its commitment to green IT initiatives.
Size
1-10
Private
1m-10m
Mission
To enhance business processes and IT infrastructure through innovative technology, ensuring efficiency and cost-effectiveness.
About
Logica Infotech Services Pvt. Ltd. offers customer experience and contact center services along with back-office operations and IT infrastructure support for clients in healthcare, banking, insurance, and financial services. The company operates using an offshore delivery model and supports clients globally.
It is recognized for its focus on sustainable technology solutions, with a dedicated team that enhances client operations through innovative IT optimizations.
Services
Logica Infotech Services Pvt. Ltd. provides customer experience and contact center services supported by back-office operations and IT infrastructure management. These services include inbound customer support, outbound telesales, live chat assistance, claims processing, and billing support. Each solution is tailored to enhance client operations and meet specific business needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Claims Processing
Billing & Invoicing
Accounts Payable
Accounts Receivable
Market & Competitive Intelligence
Data Collection & Survey Programming
Mobile App Development
Custom Application Development
Cloud Migration & Management
Industries Served
The company serves clients in healthcare, banking, insurance, and financial services. It has experience supporting various client types with services aligned to industry-specific requirements, ensuring compliance and operational efficiency.
Unique Stregths
Logica Infotech is known for its commitment to green IT solutions, offering clients sustainable and efficient technology implementations. Its approach includes optimizing IT infrastructures and providing comprehensive support, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in Kolkata, India, the company operates using an offshore delivery model. It serves clients across the USA, UK, and Asia, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Logica Infotech Services
?
Logica Infotech Services specializes in enhancing customer experiences through its core offering of customer experience and contact center services. They provide a comprehensive range of solutions, including inbound customer support, outbound telesales, live chat and messaging assistance, email support, claims processing, billing and invoicing, as well as accounts payable and receivable. Additionally, they engage in market research, data collection, and survey programming, along with mobile app and custom application development, and cloud migration and management services. This diverse service portfolio allows them to effectively address various client needs.
What additional services does
Logica Infotech Services
provide?
In addition to their primary focus on customer experience and contact center services, Logica Infotech Services also provides back-office operations, HR recruitment, and payroll services. This extended service portfolio enhances their ability to support clients comprehensively, addressing various operational aspects beyond customer interaction.
When was
Logica Infotech Services
founded?
Logica Infotech Services was established in 2010, marking over 13 years in the industry. Since its inception, the company has focused on providing innovative technology solutions and enhancing business processes for its clients in various sectors.
What industry verticals does
Logica Infotech Services
serve?
Logica Infotech Services caters to several key sectors, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, as well as Retail & e-Commerce. Their expertise across these industries enables them to deliver tailored solutions that meet specific regulatory and operational demands.
What delivery model does
Logica Infotech Services
offer?
Logica Infotech Services operates using both offshore and nearshore delivery models. Offshore delivery refers to providing services from a distant location, often leveraging cost advantages and access to a skilled workforce, while nearshore delivery involves offering services from a nearby country, facilitating easier communication and collaboration. This flexible model allows Logica to effectively support clients globally, ensuring that their needs are met with efficiency and reliability.
How many employees and/or seats does
Logica Infotech Services
have?
Logica Infotech Services has a small workforce, with a team of between 1 to 10 employees. This size allows for a focused approach to client needs, fostering strong relationships and personalized service.
Can
Logica Infotech Services
be considered a good service provider for startups?
Logica Infotech Services could be a suitable partner for startups, particularly those seeking affordable yet effective customer experience solutions. With their small team size, they can offer personalized attention, which is often essential for new businesses looking to establish their brand and customer relations. Their diverse service offerings also allow startups to scale their operations as they grow, making them a flexible choice for emerging companies.
Can
Logica Infotech Services
be considered a good service provider for SMBs?
Logica Infotech Services is well-positioned to support small and medium businesses, providing a range of services that can be tailored to meet the specific needs of these enterprises. Their ability to deliver both customer experience and back-office solutions ensures that SMBs can enhance their operational efficiency and focus on growth without the burden of managing extensive processes themselves.
Can
Logica Infotech Services
be considered a good service provider for enterprises?
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