Logica Infotech specializes in providing comprehensive customer experience and contact center solutions, alongside back-office operations. Their range of services includes inbound customer support, outbound telesales and retention, email support, live chat and messaging assistance, claims processing, billing and invoicing, accounts receivable and payable, as well as market and competitive intelligence. This diverse service offering is designed to enhance customer interactions and streamline business processes for their clients.

In addition to their primary offerings in customer experience and contact center solutions, Logica Infotech also provides back-office operations. This includes a variety of support services that enhance overall operational efficiency, allowing clients to focus on their core business activities while benefiting from Logica Infotech's expertise in managing essential administrative functions.

Logica Infotech was established in 2013, marking over a decade of dedicated service in the BPO sector by 2024. Since its inception, the company has grown and adapted to meet the evolving demands of its clients, delivering high-quality customer experience and back-office solutions.

Logica Infotech serves a variety of industries, focusing primarily on Healthcare & Life Sciences, Insurance, and Retail & e-Commerce. This targeted approach allows the company to tailor its services to meet the specific needs and regulatory requirements of each sector.

Logica Infotech operates using an offshore delivery model, which means that their services are provided from a location outside the client's country, in this case, India. This model allows the company to leverage cost efficiencies while maintaining high-quality service delivery. The offshore approach enables them to support a diverse range of clients across global markets, including the USA, UK, and Asia, ensuring flexibility and scalability in their operations.

Logica Infotech has a compact workforce comprising between 1 to 10 employees. This small team size enables the company to offer personalized service and dedicated attention to each client, fostering strong relationships and tailored solutions.

For small and medium businesses, Logica Infotech presents an appealing option due to its scalability and diverse service offerings. The company’s commitment to delivering personalized service makes it a suitable partner for SMBs seeking to enhance customer interactions while managing operational costs. With their expertise in various sectors, they are well-positioned to support the specific needs of growing businesses.

While Logica Infotech primarily focuses on serving smaller businesses and startups, their expertise in customer experience and contact center solutions may not fully align with the complex needs of large enterprises. Enterprises often require extensive resources, specialized services, and robust infrastructure that a smaller company may not be able to provide consistently. Therefore, while they can offer reliable services, larger organizations may seek providers with a broader scale and more comprehensive offerings.