LM Call Center
Customer Experience and Contact Center
LM Call Center is a nearshore outsourcing firm that provides customer experience and contact center solutions for various industries, known for its affordable pricing and commitment-free trial period.
Size
1-10
Private
Mission
To help businesses grow by providing a flexible, affordable, and reliable remote workforce that adapts to their evolving needs.
About
LM Call Center offers customer experience and contact center solutions along with back-office operations for clients in insurance, retail, technology, healthcare, and real estate. The company operates using a nearshore model and supports small to mid-sized businesses primarily in the U.S.
It is recognized for its competitive rates starting from $8.75 USD per hour, with a proven track record of improving productivity and operational efficiency for its clients.
Services
LM Call Center provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, email support, live chat, order management, and data entry. These services cover various communication channels and are tailored to support clients' operational needs across different business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Live Chat & Messaging Support
Order Management & Fulfilment
Data Entry & Data Processing
Industries Served
The company serves clients in insurance, retail, technology, healthcare, and real estate. It has experience supporting small businesses and midmarket companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
LM Call Center is known for its affordable and clear pricing, offering clients significant cost savings. Its approach includes a commitment-free trial period and rapid recruitment processes, which help deliver consistent and reliable service at scale.
Delivery Footprint
Headquartered in Tijuana, Mexico, the company operates using a nearshore delivery model. It serves clients primarily in the U.S., with teams working in remote environments to ensure flexibility and responsiveness to client needs.
Certifications
No items found.
Verticals
Insurance
Retail & e-Commerce
Technology & SaaS
Healthcare & Life Sciences
Real Estate & Property Management
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
LM Call Center
?
LM Call Center specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include a variety of sub-services such as inbound customer support, outbound telesales and retention, email support, live chat and messaging assistance, order management and fulfillment, as well as data entry and processing. This diverse range of services is designed to meet the operational needs of their clients effectively.
What additional services does
LM Call Center
provide?
In addition to their core offerings, LM Call Center also provides back-office operations. This extended service portfolio helps clients streamline their business processes and enhance overall operational efficiency beyond standard customer support.
When was
LM Call Center
founded?
LM Call Center was established in 2010, which means it has been operational for approximately 14 years as of 2024. The company was founded with the vision of providing tailored support to businesses looking for flexible and reliable customer service solutions.
What industry verticals does
LM Call Center
serve?
The company caters to a variety of industries, including Insurance, Retail & e-Commerce, Technology & SaaS, Travel, Hospitality & Leisure, Healthcare & Life Sciences, and Real Estate & Property Management. This diverse industry focus allows LM Call Center to tailor its services to meet specific client needs effectively.
What delivery model does
LM Call Center
offer?
LM Call Center employs a nearshore delivery model, which means they provide services from a neighboring country—in this case, Mexico—to clients primarily based in the U.S. This approach allows for closer geographic proximity, facilitating better communication, cultural alignment, and faster response times compared to offshore alternatives.
How many employees and/or seats does
LM Call Center
have?
LM Call Center operates with a small team, consisting of between 1 to 10 employees. This size allows the company to maintain a close-knit work environment, fostering flexibility and personalized service for their clients.
Can
LM Call Center
be considered a good service provider for startups?
While LM Call Center offers valuable services, they may be better aligned with small to mid-sized businesses rather than startups. Their small team size and nearshore delivery model can provide a more personalized and agile service, which might not scale as effectively for larger startup demands. However, startups seeking reliable customer support without extensive overhead costs may find their offerings beneficial.
Can
LM Call Center
be considered a good service provider for SMBs?
LM Call Center is particularly well-suited for small and medium-sized businesses. With their flexible service offerings and competitive pricing structure, they provide essential support tailored to the unique needs of these businesses. Their commitment to delivering quality service without heavy financial burdens allows SMBs to focus on growth while benefiting from professional customer support.
Can
LM Call Center
be considered a good service provider for enterprises?
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