LivProp
Customer Experience and Contact Center
LivProp is a specialized live chat service provider that provides customer experience and contact center solutions for the real estate sector, known for its tailored engagement strategies and cost-effective service model.
Size
11-50
Private
Mission
To transform digital traffic into tangible real estate leads, helping clients maximize their marketing ROI through expert live chat support tailored for the property market.
About
LivProp offers customer experience and contact center solutions along with live chat and messaging support for clients in the real estate industry. The company operates using an offshore delivery model and supports businesses globally.
It is recognized for its ability to handle over 100,000 chats monthly, generating approximately 50,000 leads, with a focus on maximizing marketing ROI through expert live chat support.
Services
LivProp provides customer experience and contact center solutions supported by live chat and messaging support, lead research, and inbound customer support. These services cover visitor engagement, lead generation, and chat transfer, tailored to support real estate businesses in converting online traffic into qualified leads.
Capabilities
Live Chat & Messaging Support
Inbound Customer Support
Lead Research & List Building
Sales Chat & Live Demonstrations
Inbound Lead Qualification
Industries Served
The company serves clients exclusively in the real estate sector. It has experience supporting real estate companies with services aligned to industry-specific requirements, utilizing tools like the LIVPROP App for efficient lead management.
Unique Stregths
LivProp is known for its cost efficiency and high volume of chat handling, offering clients a comprehensive framework for boosting conversion rates. Its approach includes 24/7 availability of trained agents and detailed reporting on customer interactions, ensuring consistent engagement and lead qualification.
Delivery Footprint
Headquartered in Bengaluru, India, the company operates using an offshore delivery model. It serves clients across various cities in India and beyond, with teams working in a fully remote environment to ensure seamless interactions with potential leads.
Certifications
No items found.
Verticals
Real Estate & Property Management
Clients
Japan Tobacco International
Shell
Honeywell
Pfizer
Dutch Lady
AXA Insurance
Microsoft
Maybank
CIMB
DHL
What's the main service provided by
LivProp
?
LivProp specializes in providing comprehensive customer experience and contact center solutions, primarily focusing on the real estate sector. Their services include live chat and messaging support, inbound customer assistance, lead research, sales chat and live demonstrations, as well as inbound lead qualification. By integrating these offerings, LivProp effectively helps clients engage visitors and convert online interactions into tangible leads, enhancing their marketing efforts.
What additional services does
LivProp
provide?
When was
LivProp
founded?
Founded in 2006, LivProp has been operational for over 17 years. Since its inception, the company has dedicated itself to transforming digital traffic into valuable real estate leads, showcasing its commitment to the property market and client satisfaction.
What industry verticals does
LivProp
serve?
LivProp exclusively serves the Real Estate & Property Management sectors. By focusing on this specific industry, the company tailors its services to meet the unique needs and challenges faced by real estate businesses, ensuring a specialized approach to customer engagement and lead generation.
What delivery model does
LivProp
offer?
LivProp operates using an offshore delivery model, which means that its services are provided from a location outside the client's home country. This approach allows the company to leverage cost efficiencies and access a diverse talent pool. Additionally, LivProp offers work-from-home or virtual service options, enabling a flexible environment for its teams while ensuring seamless communication and support for clients worldwide.
How many employees and/or seats does
LivProp
have?
LivProp has a workforce ranging between 11 to 50 employees. This size allows for a personalized approach to client needs while maintaining the capability to manage a significant volume of customer interactions and lead generation activities.
Can
LivProp
be considered a good service provider for startups?
For startups, LivProp can be a beneficial service provider, particularly in the real estate sector. With its specialized focus on customer engagement and lead generation, the company offers tailored support that can help new businesses build a solid foundation in a competitive market. Their offshore delivery model also allows startups to access high-quality support without the high costs typically associated with in-house teams.
Can
LivProp
be considered a good service provider for SMBs?
LivProp is well-suited for small and medium-sized businesses, especially those in the real estate industry. With a service portfolio designed to enhance customer experience and lead conversion, SMBs can leverage LivProp's expertise to grow their market presence. The company's flexible delivery model and ability to handle high volumes of customer interactions make it an attractive partner for businesses looking to scale their operations efficiently.
Can
LivProp
be considered a good service provider for enterprises?
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