LivePerson
Customer Experience and Contact Center
LivePerson is a leading enterprise in conversational AI that provides customer experience and contact center solutions for banking, retail, and telecommunications, known for its innovative Conversational Cloud platform.
Size
1K-5K
Public
100m-1b
Mission
To revolutionize the way businesses and consumers communicate by leveraging artificial intelligence and advanced messaging technologies.
About
LivePerson offers customer experience and contact center solutions along with AI and data services for clients in banking, retail, and telecommunications. The company operates using a hybrid delivery model and supports global enterprises.
It is recognized for its advanced conversational AI capabilities, with a focus on creating meaningful connections between brands and consumers through innovative technology.
Services
LivePerson provides customer experience and contact center solutions supported by AI and data services and specific offerings such as live chat & messaging support, quality assurance & monitoring, and automation & RPA enablement. These services cover voice and messaging channels and are tailored to support personalized customer interactions at scale.
Capabilities
Live Chat & Messaging Support
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Automation & RPA Enablement
Market & Competitive Intelligence
Customer & Marketing Analytics
Industries Served
The company serves clients in banking, retail, and telecommunications. It has experience supporting large enterprises with services aligned to industry-specific requirements and technology platforms such as its Conversational Cloud.
Unique Stregths
LivePerson is known for its leadership in conversational AI, offering clients advanced analytics and automation tools. Its approach includes a strong focus on innovation and empathy, which help deliver consistent and meaningful customer experiences.
Delivery Footprint
Headquartered in New York, the company operates using a hybrid delivery model. It serves clients globally, with teams working in virtual environments that combine human agents and AI to optimize customer engagement.
Certifications
No items found.
Verticals
Banking & Financial Services
Retail & e-Commerce
Telecommunications & Media
Clients
No items found.
What's the main service provided by
LivePerson
?
LivePerson specializes in customer experience and contact center solutions, leveraging advanced technologies to enhance communication between businesses and consumers. Their service offerings include live chat and messaging support, quality assurance and monitoring, voice-of-customer analytics, automation and robotic process automation (RPA) enablement, as well as market and competitive intelligence. These services are designed to facilitate personalized interactions at scale, ensuring that clients can meet the evolving demands of their customers effectively.
What additional services does
LivePerson
provide?
In addition to its core customer experience and contact center solutions, LivePerson also provides AI and data services. These additional capabilities enhance their service portfolio, enabling clients to leverage advanced analytics and insights to drive engagement and improve operational efficiency.
When was
LivePerson
founded?
LivePerson was established in 1995, marking nearly three decades of experience in the customer engagement industry. Since its inception, the company has continuously evolved its offerings, becoming a leader in conversational AI and innovative communication solutions.
What industry verticals does
LivePerson
serve?
LivePerson serves a diverse range of industries, focusing primarily on Banking & Financial Services, Retail & e-Commerce, and Telecommunications & Media. This industry-specific expertise allows them to tailor their services to meet the unique needs of each sector.
What delivery model does
LivePerson
offer?
LivePerson utilizes a hybrid delivery model, combining both virtual and in-person support to optimize customer engagement. This approach enables them to leverage the strengths of both work-from-home and multi-shore teams, ensuring that clients receive high-quality service that is both flexible and scalable. By integrating human agents with AI technologies, LivePerson enhances operational efficiency and customer satisfaction.
How many employees and/or seats does
LivePerson
have?
LivePerson has a workforce of approximately 1,000 to 5,000 employees, reflecting a robust team that supports its extensive service offerings. This size allows the company to maintain a balance between personalized service and operational scalability, catering to a wide range of client needs.
Can
LivePerson
be considered a good service provider for startups?
Can
LivePerson
be considered a good service provider for SMBs?
Can
LivePerson
be considered a good service provider for enterprises?
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