Liveops specializes in providing customer experience and contact center solutions, along with a comprehensive range of digital outsourcing services. Their offerings include inbound customer support, outbound telesales and retention, multilingual support, live chat and messaging support, email support, social media customer care, quality assurance and monitoring, content moderation, billing and invoicing, and data entry and processing. This diverse array of services is designed to effectively manage customer interactions across multiple channels, ensuring that client needs are met with flexibility and efficiency.

Liveops was established in the year 2000, marking over two decades of experience in the customer service industry. Since its inception, the company has developed a strong reputation for delivering innovative contact center solutions tailored to the evolving needs of its clients.

Liveops serves a variety of industries, focusing primarily on Insurance, Healthcare & Life Sciences, and Retail & e-Commerce. This targeted industry approach allows them to deliver specialized services that align with the specific requirements and challenges faced by businesses in these sectors.

Liveops employs a flexible delivery model that includes both onshore and virtual work-from-home options. Onshore delivery means that services are provided within the same country as the client, ensuring better communication and cultural alignment. Their virtual model allows for a distributed workforce that can adapt to fluctuating demand, making it easier for clients to scale their customer support operations as needed.

Liveops has a workforce size ranging from 1,000 to 5,000 employees. This substantial number of trained agents allows the company to effectively manage large volumes of customer interactions while maintaining high-quality service standards.

Liveops is well-suited for small and medium businesses (SMBs) looking for scalable customer service solutions. Their extensive portfolio of services and flexible operational model enables SMBs to enhance their customer support without the need for significant upfront investment. This adaptability is crucial for SMBs as they seek to grow and respond to changing market demands, making Liveops a strong partner in their journey.

Liveops stands out as a reliable provider for enterprises and large companies. With a proven track record of delivering high-quality service across various sectors, coupled with their innovative virtual contact center model, they can effectively support the complex needs of large organizations. Their focus on quality assurance, extensive service offerings, and experience with enterprise-level clients ensures that they can meet the sophisticated demands of big businesses.