Live2Sell Inc
Customer Experience and Contact Center
Live2Sell, Inc. is a European-owned, American-managed BPO company that provides customer experience and contact center solutions for various industries, known for its blend of international leadership and skilled local professionals.
Size
1K-5K
Public
over-1b
Mission
About
Live2Sell, Inc. offers customer experience and contact center solutions along with sales and lead-generation services for clients in multiple industries. The company operates using an offshore model and supports clients primarily in the USA, UK, and Australia.
It is recognized for its robust infrastructure and operational reliability, with a dedicated team of professionals ensuring high-quality service delivery tailored to client needs.
Services
Live2Sell, Inc. provides customer experience and contact center solutions supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales, technical support, and order management. These services cover various channels, including voice, email, and chat, and are tailored to support the operational needs of small and medium-sized enterprises.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Order Management & Fulfilment
Customer & Marketing Analytics
Email Support
Lead Research & List Building
Appointment Setting
Upsell / Cross-sell Campaigns
Industries Served
The company serves clients in multiple industries, including ICT, marketing, and general customer support. It has experience supporting small and medium-sized businesses with services aligned to their specific requirements and operational capabilities.
Unique Stregths
Live2Sell, Inc. is known for its blend of international management expertise and locally based professionals, offering clients a high level of service reliability. Its approach includes leveraging the infrastructure typical of large call centers, ensuring consistency and operational redundancy at scale.
Delivery Footprint
Headquartered in Cebu City, Philippines, the company operates using an offshore delivery model. It serves clients across the USA, UK, and Australia, with teams working in a remote environment to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Live2Sell Inc
?
Live2Sell Inc specializes in delivering exceptional customer experience and contact center solutions, along with comprehensive sales and lead-generation services. Their offerings encompass a wide array of sub-services including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, order management and fulfillment, as well as customer and marketing analytics. Additionally, they provide email support, lead research and list building, appointment setting, and upsell/cross-sell campaigns, ensuring a multifaceted approach to cater to the diverse needs of their clientele.
What additional services does
Live2Sell Inc
provide?
When was
Live2Sell Inc
founded?
Live2Sell Inc was established in the year 2000, marking over 23 years in the business as of 2024. Since its inception, the company has grown significantly, positioning itself as a reliable provider of customer-centric solutions across various industries.
What industry verticals does
Live2Sell Inc
serve?
What delivery model does
Live2Sell Inc
offer?
Live2Sell Inc operates using an offshore delivery model, which means that their services are provided from a location outside of the client’s country, in this case, the Philippines. This model allows the company to leverage cost efficiencies while maintaining high standards of service quality. By employing an offshore strategy, Live2Sell can support clients in different geographical regions, primarily focusing on markets in the USA, UK, and Australia.
How many employees and/or seats does
Live2Sell Inc
have?
Live2Sell Inc boasts a substantial workforce, with an employee count ranging from 1,000 to 5,000 professionals. This sizable team enables the company to handle a diverse range of projects and client needs effectively, providing the necessary resources to ensure high-quality service delivery.
Can
Live2Sell Inc
be considered a good service provider for startups?
Live2Sell Inc could be a suitable service provider for startups due to its extensive range of services tailored to meet varied operational needs. Their experience in supporting small and medium-sized enterprises allows them to offer customized solutions that can grow alongside emerging businesses. However, startups should consider their specific requirements and budgetary constraints as they engage with a company of this scale.
Can
Live2Sell Inc
be considered a good service provider for SMBs?
Live2Sell Inc is particularly well-positioned to support small and medium-sized businesses (SMBs). With a robust portfolio of services designed to enhance customer experience and operational efficiency, the company offers scalable solutions that can adapt to the evolving needs of growing enterprises. Their expertise in various channels such as voice, email, and chat ensures that SMBs receive reliable support tailored to their unique challenges and growth trajectories.
Can
Live2Sell Inc
be considered a good service provider for enterprises?
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