Live Chat Global
Customer Experience and Contact Center
LiveChat is a pioneering provider that offers customer experience and contact center solutions for e-commerce, healthcare, hospitality, and automotive sectors, known for its real-time communication tools and commitment to customer success.
Size
11-50
Private
Mission
To facilitate smooth, real-time communication between businesses and their customers to enhance engagement and increase sales conversions.
About
LiveChat offers customer experience and contact center solutions along with live chat support, email support, and technical assistance for clients in e-commerce, healthcare, hospitality, and automotive sectors. The company operates using a nearshore and offshore delivery model and supports businesses globally.
It is recognized for its fast response times and seamless integration with client teams, ensuring personalized and effective customer interactions.
Services
LiveChat provides customer experience and contact center solutions supported by live chat support, email support, and technical assistance. These services cover various channels including inbound customer support, outbound telesales, and lead generation, tailored to enhance customer engagement and satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Billing & Invoicing
Sales Chat & Live Demonstrations
Lead Research & List Building
Appointment Setting
Industries Served
The company serves clients in e-commerce, healthcare, hospitality, and automotive sectors. It has experience supporting both B2B and B2C clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
LiveChat is known for its rapid response times and commitment to customer success, offering clients a culturally attuned and flexible outsourcing experience. Its approach includes seamless integration with client teams and a focus on operational efficiency, which helps deliver consistent service at scale.
Delivery Footprint
Headquartered in [location not specified], the company operates using a nearshore and offshore delivery model. It serves clients across various geographies, with teams working in remote environments tailored to client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Live Chat Global
?
Live Chat Global specializes in enhancing customer experience and contact center solutions. Their offerings include a range of services such as inbound customer support, outbound telesales and retention, technical support for various tiers, live chat and messaging support, email support, billing and invoicing, sales chat with live demonstrations, lead research and list building, as well as appointment setting. This diverse service portfolio aims to improve customer engagement and satisfaction across multiple communication channels.
What additional services does
Live Chat Global
provide?
When was
Live Chat Global
founded?
Live Chat Global was established in 2002, marking over 21 years in the business. Since its inception, the company has focused on providing top-notch customer experience solutions that cater to the evolving needs of its clients.
What industry verticals does
Live Chat Global
serve?
Live Chat Global serves a wide array of industries, including Healthcare & Life Sciences, Retail & e-Commerce, Travel, Hospitality & Leisure, Logistics, and Transport & Supply-Chain. This broad industry focus allows the company to tailor its services to meet specific sector demands and challenges.
What delivery model does
Live Chat Global
offer?
Live Chat Global employs both nearshore and offshore delivery models. Nearshore outsourcing typically involves partnering with service providers in nearby countries, which can facilitate easier communication and collaboration. Offshore outsourcing, on the other hand, involves working with teams located in more distant countries, often to take advantage of cost efficiencies. This dual delivery approach enables Live Chat Global to meet diverse client needs while maintaining operational flexibility.
How many employees and/or seats does
Live Chat Global
have?
Live Chat Global operates with a workforce of between 11 and 50 employees. This size allows for a close-knit team dynamic, which can enhance collaboration and responsiveness to client needs.
Can
Live Chat Global
be considered a good service provider for startups?
Live Chat Global could be a suitable service provider for startups, especially those in the e-commerce and service sectors. Their diverse range of support services, including live chat and technical assistance, can help new businesses establish a solid customer communication framework. Additionally, the company's flexible delivery model allows startups to scale their operations according to their growth trajectory.
Can
Live Chat Global
be considered a good service provider for SMBs?
Small and medium businesses may find Live Chat Global to be an excellent partner for their customer service needs. The company's extensive service offerings and commitment to personalized support can help SMBs enhance their customer engagement and retention strategies. Furthermore, their operational flexibility and experience across various industries position them well to support the growth of smaller organizations.
Can
Live Chat Global
be considered a good service provider for enterprises?
While Live Chat Global primarily caters to smaller businesses, their operational structure and service offerings may also appeal to enterprises seeking reliable customer support solutions. However, larger companies might need to evaluate the scalability of their services in relation to more complex requirements. The company's focus on fast response times and seamless integration could still provide value to larger organizations looking for efficient customer interaction strategies.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.