Live Chat Global
Customer Experience and Contact Center
LiveChat Global is a leading BPO agency that provides customer experience and contact center solutions for retail and e-commerce, known for its seamless integration with client operations.
Size
11-50
Private
Mission
To help businesses accelerate growth, enhance operational efficiency, and boost revenue through real-time, reliable customer engagement.
About
LiveChat Global offers customer experience and contact center solutions along with live chat and messaging support for clients in retail and e-commerce. The company operates using an offshore and nearshore model and supports global clients.
It is recognized for its fast, reliable assistance, with a focus on 24/7 support that enhances customer satisfaction and trust.
Services
LiveChat Global provides customer experience and contact center solutions supported by live chat and messaging support. These services cover various communication channels, including social media customer care and customer analytics, tailored to support client needs in enhancing customer engagement and operational efficiency.
Capabilities
Live Chat & Messaging Support
Social Media Customer Care
Customer & Marketing Analytics
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, integrating seamlessly with tools like Shopify and CRM systems.
Unique Stregths
LiveChat Global is known for its flexibility and responsiveness, offering clients a dedicated team that operates like an in-house department. Its approach includes proactive communication and 24/7 support, ensuring timely updates and high customer satisfaction.
Delivery Footprint
Headquartered in Wrocław, Poland, the company operates using an offshore and nearshore delivery model. It serves clients across various geographies, with teams working in remote environments tailored to client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Live Chat Global
?
Live Chat Global specializes in delivering comprehensive customer experience and contact center solutions. Their primary focus is on enhancing customer interactions through live chat and messaging support. In addition, they offer tailored services in social media customer care and customer and marketing analytics, ensuring businesses can effectively engage with their customers across various platforms.
What additional services does
Live Chat Global
provide?
When was
Live Chat Global
founded?
What industry verticals does
Live Chat Global
serve?
Live Chat Global primarily serves clients in the retail and e-commerce sectors. They have developed expertise in addressing the unique needs of businesses within these industries, helping them enhance customer engagement and operational efficiency through targeted support solutions.
What delivery model does
Live Chat Global
offer?
Live Chat Global utilizes both offshore and nearshore delivery models to provide their services. Offshore delivery involves outsourcing services to teams located in different countries, which can lead to cost efficiencies and access to a broader talent pool. Nearshore delivery, on the other hand, involves partnering with teams in countries close to the client's location, allowing for better collaboration and reduced time zone differences. This combination enables Live Chat Global to cater to a diverse range of client needs effectively.
How many employees and/or seats does
Live Chat Global
have?
Live Chat Global has a workforce that falls within the range of 11 to 50 employees. This size allows them to maintain a nimble and responsive team that can provide personalized service and attention to their clients while still having the capacity to manage a variety of customer engagement projects.
Can
Live Chat Global
be considered a good service provider for startups?
Live Chat Global can be a beneficial service provider for startups, particularly those in the retail and e-commerce space. With their focused expertise in customer experience and a flexible delivery model, they can help new businesses establish a strong customer engagement framework from the outset. Their commitment to 24/7 support ensures that startups can provide immediate assistance to their customers, fostering trust and satisfaction right from the start.
Can
Live Chat Global
be considered a good service provider for SMBs?
For small and medium businesses, Live Chat Global offers a strong value proposition. Their scalable services in customer experience and contact center solutions can support the growth of SMBs as they expand their customer base. With a focus on flexibility and proactive communication, the company can adapt to the evolving needs of SMBs, ensuring that they can achieve enhanced operational efficiency and customer satisfaction.
Can
Live Chat Global
be considered a good service provider for enterprises?
While Live Chat Global is well-equipped to provide services for larger enterprises, their current focus appears to be more aligned with supporting smaller and mid-sized businesses. Their dedicated approach and commitment to personalized service can still benefit enterprises looking for more flexible customer engagement solutions, but larger organizations may require additional resources and scalability that Live Chat Global is still developing.
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