ListenTrust
Customer Experience and Contact Center
ListenTrust is a bilingual contact center that provides customer experience and contact center services for various industries, known for its superior bilingual customer engagement that outperforms lower-cost international call centers.
Size
201-500
Private
50m-100m
Mission
To listen to customers, provide solutions, and earn their trust.
About
ListenTrust offers customer experience and contact center services along with sales and lead-generation services for clients in nonprofit, retail, e-commerce, education, insurance, real estate, telecommunications, and healthcare. The company operates using a nearshore model and supports clients across the United States, Mexico, and Latin America.
It is recognized for its high-performance support and ability to generate significantly higher revenue per call, with a focus on enhancing customer experiences through measurement and training.
Services
ListenTrust provides customer experience and contact center services supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales & retention, multilingual support, campaign management, and lead research & list building. These services cover various channels, including phone, email, chat, and text, and are tailored to support client needs for enhanced customer engagement and revenue maximization.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Campaign Management
Lead Research & List Building
Industries Served
The company serves clients in nonprofit, retail, e-commerce, education, insurance, real estate, telecommunications, and healthcare. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
ListenTrust is known for its superior bilingual customer engagement, offering clients a culturally attuned service that generates higher revenue per call. Its approach includes a strong emphasis on measurement, training, and sales psychology, which helps deliver consistent and positive customer interactions.
Delivery Footprint
Headquartered in Portland, Maine, the company operates using a nearshore delivery model, with additional operations in Hermosillo, Mexico. It serves clients across the United States, Mexico, and other Latin American countries, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Non-Profit & NGOs
Retail & e-Commerce
Education & EdTech
Insurance
Real Estate & Property Management
Telecommunications & Media
Healthcare & Life Sciences
Energy & Utilities
Clients
No items found.
What's the main service provided by
ListenTrust
?
ListenTrust specializes in providing customer experience and contact center solutions, focusing primarily on enhancing customer interactions. Their offerings include inbound customer support, outbound telesales and retention, multilingual support, campaign management, and lead research & list building. These services are designed to cater to the diverse needs of clients, ensuring effective engagement and maximizing revenue opportunities.
What additional services does
ListenTrust
provide?
In addition to their primary offerings, ListenTrust also provides sales and lead-generation services. This extended portfolio allows them to support clients not just in customer engagement but also in driving sales and fostering business growth.
When was
ListenTrust
founded?
ListenTrust was established in 2006, marking its presence in the customer service industry for over 17 years. Since its inception, the company has dedicated itself to improving customer experience and generating value for its clients.
What industry verticals does
ListenTrust
serve?
ListenTrust serves a diverse range of industries, including Non-Profit & NGOs, Retail & e-Commerce, Education & EdTech, Insurance, Real Estate & Property Management, Telecommunications & Media, and Healthcare & Life Sciences. This broad industry focus allows them to tailor their services to meet specific needs and challenges faced by various sectors.
What delivery model does
ListenTrust
offer?
ListenTrust operates using a nearshore delivery model, meaning that their services are provided from locations that are geographically close to their clients, primarily in the United States, Mexico, and Latin America. This approach enables them to offer high-quality support while maintaining effective communication and cultural alignment with their client base.
How many employees and/or seats does
ListenTrust
have?
ListenTrust employs between 201 and 500 individuals, positioning itself as a medium-sized company. This workforce size enables them to maintain a balance between personalized service and the capacity to handle substantial client demands effectively.
Can
ListenTrust
be considered a good service provider for startups?
Can
ListenTrust
be considered a good service provider for SMBs?
ListenTrust is well-suited for small and medium businesses due to its flexible service portfolio and focus on customer experience. Their experience across various industries equips them to adapt to the unique challenges faced by SMBs, helping them enhance customer engagement and drive revenue growth.
Can
ListenTrust
be considered a good service provider for enterprises?
ListenTrust is a reliable partner for enterprises and large organizations, offering sophisticated customer engagement solutions that are scalable to meet extensive operational requirements. With a proven track record in various sectors and a focus on high-performance support, they are well-positioned to handle the complexities and demands of larger clients.
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