Liq
Customer Experience and Contact Center
Liq Business Ltda is a limited liability company that provides customer experience and contact center services for various industries, known for its operational efficiency and legal protection under Brazilian corporate law.
Size
over-10K
Private
100m-1b
Mission
About
Liq Business Ltda offers customer experience and contact center services along with back-office operations for clients across multiple sectors. The company operates using an onshore model and supports local and potentially cross-border business activities.
It is recognized for its modest size and legal structure, which allows for simpler incorporation and management, ensuring a focus on delivering quality BPO services.
Services
Liq Business Ltda provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support and outbound telesales & retention. These services cover various communication channels and are tailored to support client needs in the legal services sector.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in multiple sectors, leveraging its expertise in business process outsourcing to address diverse operational requirements. It has experience supporting businesses that require customer relationship management solutions.
Unique Stregths
Liq Business Ltda is known for its operational efficiency, offering clients a flexible and cost-effective approach to BPO services. Its structure as a Sociedade Limitada provides legal protection and limits liability, which enhances trust and reliability in its service delivery.
Delivery Footprint
Headquartered in Goiânia, Goiás, Brazil, the company operates using an onshore delivery model. It serves clients primarily within Brazil, with the capability to extend services to other countries, depending on client needs.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Liq
?
Liq specializes in providing exceptional customer experience and contact center services. Their offerings include inbound customer support, outbound telesales, and retention services, which are designed to meet the diverse needs of their clients. By leveraging multiple communication channels, Liq ensures that clients receive comprehensive support tailored to their specific requirements.
What additional services does
Liq
provide?
In addition to their core services in customer experience and contact center operations, Liq also offers back-office operations. This extended service capability allows clients to streamline their processes and enhance operational efficiency, providing a comprehensive solution for businesses looking to improve their overall performance.
When was
Liq
founded?
Liq was founded in 2000, marking over two decades of experience in the business process outsourcing sector. Since its establishment, the company has grown significantly, establishing a strong presence in the BPO industry and has continuously evolved its service offerings to meet the changing demands of its clients.
What industry verticals does
Liq
serve?
What delivery model does
Liq
offer?
Liq employs an onshore delivery model, which means that their services are provided from within the same country as their clients, ensuring better alignment with local needs and regulations. This model allows for effective communication and collaboration, enhancing the overall customer experience while ensuring that services are delivered efficiently.
How many employees and/or seats does
Liq
have?
Liq boasts a robust workforce of over 10,000 employees, reflecting its capacity to handle large-scale operations and diverse client needs. This significant number of employees allows the company to offer extensive support across various sectors, ensuring that they can meet the demands of their customers effectively.
Can
Liq
be considered a good service provider for startups?
Liq can be a valuable service provider for startups, particularly those seeking to establish a foothold in the market through effective customer engagement. With their extensive experience in customer support and flexible service offerings, startups can benefit from Liq's tailored solutions that help in building strong customer relationships from the outset.
Can
Liq
be considered a good service provider for SMBs?
Liq is well-suited for small and medium-sized businesses (SMBs) due to its scalable service offerings and operational flexibility. The company's ability to provide tailored customer experience solutions allows SMBs to enhance their customer engagement without the need for significant upfront investment in infrastructure or personnel, making it an ideal partner for growth.
Can
Liq
be considered a good service provider for enterprises?
Liq is also a strong contender for enterprises and large companies, thanks to its robust workforce and proven track record in delivering comprehensive BPO services. The company has received several awards for its operational excellence, which underscores its reliability in handling sophisticated outsourcing needs, making it a trusted partner for large-scale operations.
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