LinkSolution
Customer Experience and Contact Center
LinkSolution is an onshore outsourcing firm that provides customer experience and contact center solutions for banking and financial services, known for its strategic partnerships and commitment to client satisfaction.
Size
51-200
Private
1m-10m
Mission
About
LinkSolution offers customer experience and contact center solutions along with IT infrastructure and managed services for clients in banking and financial services. The company operates using an onshore model and supports local and regional businesses.
It is recognized for its extensive industry knowledge and strategic partnerships, with a focus on delivering tailored, high-value solutions that exceed client expectations.
Services
LinkSolution provides customer experience and contact center solutions, supported by IT infrastructure and managed services. These services include inbound customer support, technical support (Tier 1/2), and CX consulting & journey mapping. Each solution is customized to meet specific client needs, ensuring seamless integration into their business processes.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Industries Served
The company serves clients in banking and financial services. It has experience supporting large enterprises with scalable customer support and IT staffing solutions, aligning its services with industry-specific requirements and technology platforms.
Unique Stregths
LinkSolution is known for its professionalism and capacity, offering clients a flexible and skilled team adept at solving complex project challenges. Its approach includes strong communication and a commitment to quality standards, ensuring consistent service excellence.
Delivery Footprint
Headquartered in Buenos Aires, Argentina, the company operates using an onshore delivery model. It serves clients primarily in local and regional markets, with dedicated teams working to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Clients
No items found.
What's the main service provided by
LinkSolution
?
LinkSolution specializes in providing customer experience and contact center solutions, which are complemented by IT infrastructure and managed services. Their offerings include inbound customer support, technical support at Tier 1 and Tier 2 levels, as well as CX consulting and journey mapping. Each service is tailored to align with the unique needs of their clients, ensuring effective integration into existing business frameworks.
What additional services does
LinkSolution
provide?
In addition to their primary focus on customer experience and contact center solutions, LinkSolution offers a range of other services. These include IT infrastructure and managed services, software engineering, product development, and shared-services transformation, providing clients with a comprehensive suite of solutions that support various business functions.
When was
LinkSolution
founded?
Founded in 2008, LinkSolution has been operational for over 15 years. Since its establishment, the company has grown to become a notable player in the BPO sector, particularly in Argentina, focusing on delivering high-quality customer experience and IT services.
What industry verticals does
LinkSolution
serve?
LinkSolution primarily serves the Banking & Financial Services industry. Their extensive experience in this vertical enables them to understand and address the specific challenges and needs of clients operating within this sector.
What delivery model does
LinkSolution
offer?
LinkSolution utilizes an onshore delivery model, which means that their services are provided from within the same country as their clients, in this case, Argentina. This approach facilitates closer communication, quicker response times, and a better understanding of local market dynamics, enhancing the overall service experience for clients.
How many employees and/or seats does
LinkSolution
have?
LinkSolution boasts a workforce of between 51 and 200 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle a diverse range of client needs efficiently.
Can
LinkSolution
be considered a good service provider for startups?
Can
LinkSolution
be considered a good service provider for SMBs?
Can
LinkSolution
be considered a good service provider for enterprises?
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