Linkos Global Business Solutions
Customer Experience and Contact Center
Linkos Global Business Solutions is a BPO company that provides customer experience and contact center services for banking, healthcare, and telecommunications, known for its skilled workforce and technology-driven solutions.
Size
51-200
Private
Mission
About
Linkos Global Business Solutions offers customer experience and contact center services along with back-office operations and sales support for clients in banking, healthcare, and telecommunications. The company operates using an offshore delivery model and supports businesses seeking high-quality outsourcing solutions.
It is recognized for its highly-skilled and experienced professionals, with a focus on delivering excellent customer support and results-driven solutions.
Services
Linkos Global Business Solutions provides customer experience and contact center services, supported by back-office operations and sales support. These services include inbound customer support, multilingual support, and claims processing, delivered across various channels to enhance customer interactions and operational efficiency.
Capabilities
Inbound Customer Support
Multilingual Support
Live Chat & Messaging Support
Claims Processing
Data Entry & Data Processing
Outbound Telesales & Retention
Industries Served
The company serves clients in banking, healthcare, telecommunications, and retail. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective customer engagement and transaction processing.
Unique Stregths
Linkos Global is known for its skilled workforce and technology-driven solutions, offering clients a reliable and efficient outsourcing experience. Its approach includes a commitment to customer-centric strategies and operational excellence, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients globally, with teams working in remote environments tailored to meet diverse client needs.
Certifications
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Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Telecommunications & Media
Retail & e-Commerce
Clients
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What's the main service provided by
Linkos Global Business Solutions
?
Linkos Global Business Solutions specializes in customer experience and contact center services, complemented by back-office operations and sales support. Their offerings include a range of solutions such as inbound customer support, multilingual assistance, live chat and messaging support, claims processing, data entry and processing, as well as outbound telesales and retention services. This comprehensive suite is designed to enhance client interactions and streamline operational workflows.
What additional services does
Linkos Global Business Solutions
provide?
In addition to its main focus on customer experience and contact center services, Linkos Global Business Solutions offers a variety of back-office operations. These services are designed to support clients in streamlining their processes and enhancing overall operational efficiency, further solidifying the company's role as a comprehensive outsourcing partner.
When was
Linkos Global Business Solutions
founded?
Linkos Global Business Solutions was established in 2016, marking its entry into the business process outsourcing market. As of 2024, the company has been operating for 8 years, building a reputation for delivering high-quality outsourcing services to its clients.
What industry verticals does
Linkos Global Business Solutions
serve?
The company serves a diverse array of industries including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Telecommunications & Media, and Retail & e-Commerce. This wide-ranging industry focus allows Linkos Global to tailor its services to meet the specific needs and challenges of each sector.
What delivery model does
Linkos Global Business Solutions
offer?
Linkos Global Business Solutions employs both offshore and nearshore delivery models. Offshore delivery means that services are provided from a location distant from the client's base, often in a different country, allowing for cost-effective and efficient solutions. Nearshore delivery, on the other hand, refers to services provided from a location closer to the client, which can facilitate easier communication and collaboration. This flexible approach enables Linkos Global to meet the diverse needs of its clients across different geographies.
How many employees and/or seats does
Linkos Global Business Solutions
have?
Linkos Global Business Solutions has a workforce comprising between 51 and 200 employees. This size positions the company to effectively manage a variety of client needs while maintaining a personalized approach to service delivery.
Can
Linkos Global Business Solutions
be considered a good service provider for startups?
Can
Linkos Global Business Solutions
be considered a good service provider for SMBs?
Can
Linkos Global Business Solutions
be considered a good service provider for enterprises?
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