Linkactiv specializes in delivering comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support, multilingual assistance, outbound telesales, and customer experience consulting. These services are designed to cater to a variety of communication channels, ensuring that they meet the unique needs of their clients effectively.

In addition to their core offerings in customer experience and contact center solutions, Linkactiv also provides back-office operations and sales and lead-generation services. This expanded service portfolio enables them to support their clients with comprehensive solutions that go beyond traditional customer service.

Linkactiv was established in 1993, marking over 30 years of experience in the customer service industry as of 2024. Since its inception, the company has grown significantly and has developed a robust reputation for providing effective customer engagement solutions, particularly for businesses based in the United States.

Linkactiv serves a diverse range of industries, including Healthcare & Life Sciences, Insurance, Telecommunications & Media, Travel, Hospitality & Leisure, and Banking & Financial Services. This broad industry focus allows them to tailor their services to meet specific client needs across various sectors.

Linkactiv operates using a nearshore delivery model, which allows them to provide services from locations that are geographically close to their U.S.-based clients. This model combines the benefits of proximity, cultural alignment, and cost-effectiveness, enabling Linkactiv to deliver high-quality services while ensuring efficient communication and collaboration with clients.

Linkactiv employs between 201 to 500 professionals, reflecting a workforce that is adequately sized to handle a variety of client demands while maintaining a personalized approach to service delivery. This workforce capacity allows them to scale operations effectively in response to client needs.

Linkactiv is well-positioned to serve small and medium businesses (SMBs) due to its flexible service offerings and scalable workforce. Their ability to provide tailored customer experience solutions and support for sales initiatives makes them a valuable partner for SMBs looking to enhance their customer engagement and grow their operations.

Linkactiv is a reliable service provider for enterprises and large companies, thanks to its extensive industry experience and robust service capabilities. Their nearshore delivery model allows for effective communication and collaboration, which is essential for large-scale operations. Additionally, their focus on bilingual and bicultural services ensures that they can meet the diverse needs of large organizations operating in various markets.