Line One Contact Centres Inc
Customer Experience and Contact Center
Line One Contact Centres is a Canadian-based company that provides customer experience and contact center solutions for businesses of all sizes, known for its customized service offerings and high client satisfaction.
Size
51-200
Public
Mission
About
Line One Contact Centres offers customer experience and contact center solutions along with service desk support and social media management for clients in various industries. The company operates using an onshore model and supports businesses across Canada.
It is recognized for its tailored solutions that enhance customer satisfaction while reducing operational costs, with a strong reputation for delivering high-quality service without client complaints.
Services
Line One Contact Centres provides customer experience and contact center solutions, supported by service desk operations and social media management. These services include basic call answering, IT support, and advisory services, tailored to meet the unique needs of each client.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Social Media Customer Care
Service Desk & IT Support
Industries Served
The company serves clients in diverse sectors, including telecommunications, homebuilding, and nonprofit organizations. It has experience supporting businesses of all sizes, from small enterprises to Fortune 500 companies, with services aligned to specific industry requirements.
Unique Stregths
Line One is known for its customized solutions that focus on understanding each business's unique needs, offering clients high call answer rates and a 100% referral rate. Its approach includes a 100% Canadian-based team that ensures personalized support and a strong commitment to customer satisfaction.
Delivery Footprint
Headquartered in Calgary, Alberta, Canada, the company operates using an onshore delivery model. It serves clients across Canada, with a flexible business model that supports rapid resource scaling to meet varying client demands.
Certifications
MSBE
SDB
SDVOSB
Verticals
No items found.
Clients
U.S. Air Force
What's the main service provided by
Line One Contact Centres Inc
?
Line One Contact Centres Inc specializes in providing comprehensive customer experience and contact center solutions. Their offerings encompass inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide social media customer care and service desk and IT support, ensuring a holistic approach to client needs across various sectors.
What additional services does
Line One Contact Centres Inc
provide?
When was
Line One Contact Centres Inc
founded?
Established in 1998, Line One Contact Centres Inc has been a prominent player in the customer service industry for over 25 years. Since its inception, the company has focused on delivering exceptional contact center solutions and has grown its reputation for high-quality service and client satisfaction.
What industry verticals does
Line One Contact Centres Inc
serve?
What delivery model does
Line One Contact Centres Inc
offer?
Line One Contact Centres Inc employs an onshore delivery model, which means that all services are provided from within Canada. This approach allows for more personalized and effective communication with clients, as it leverages a local workforce that understands the cultural and operational nuances of the Canadian market.
How many employees and/or seats does
Line One Contact Centres Inc
have?
Line One Contact Centres Inc has a workforce ranging from 51 to 200 employees. This size enables the company to maintain a balance between personalized service and operational efficiency, allowing them to cater effectively to the needs of their clients.
Can
Line One Contact Centres Inc
be considered a good service provider for startups?
While Line One Contact Centres Inc primarily serves a broad range of clients, including small to Fortune 500 companies, its tailored services can be beneficial for startups looking for personalized customer support solutions. Their flexible approach and commitment to understanding unique business needs make them a suitable partner for startups aiming to establish a solid customer service foundation.
Can
Line One Contact Centres Inc
be considered a good service provider for SMBs?
Line One Contact Centres Inc is well-positioned to support small and medium-sized businesses (SMBs) with its flexible service offerings and dedicated approach. The company's experience in customizing solutions for various industries allows SMBs to benefit from high-quality customer interactions without the need for large-scale investments in infrastructure.
Can
Line One Contact Centres Inc
be considered a good service provider for enterprises?
Line One Contact Centres Inc is a reliable choice for enterprises and large companies due to its extensive experience and scalable service capabilities. With certifications such as MSBE, SDB, and SDVOSB, the company demonstrates its commitment to quality and compliance, making it an ideal partner for large organizations seeking comprehensive and sophisticated customer service solutions.
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