Line One
Customer Experience and Contact Center
Line One Contact Centres Inc. is a Canadian-based provider that provides customer experience and contact center solutions for organizations of all sizes, known for its tailored business solutions and a 100% referral rate.
Size
51-200
Public
Mission
To provide tailored business solutions that reduce costs and increase customer satisfaction.
About
Line One Contact Centres Inc. offers customer experience and contact center solutions along with IT support and social media management for clients in various industries. The company operates using an onshore and nearshore delivery model and supports businesses from small enterprises to Fortune 500 companies.
It is recognized for its custom-tailored solutions, with a 100% Canadian-based team that delivers high-quality support designed to meet the unique needs of each client.
Services
Line One Contact Centres Inc. provides customer experience and contact center solutions supported by IT support and social media management. These services cover inbound and outbound customer service, technical support, and social media engagement, tailored to support diverse client needs across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Multi-function Service Desk
Industries Served
The company serves clients in multiple industries, including telecommunications, manufacturing, and nonprofit sectors. It has experience supporting organizations of all sizes, from small businesses to Fortune 500 companies, with services aligned to industry-specific requirements.
Unique Stregths
Line One Contact Centres Inc. is known for its custom business solutions, offering clients tailored support that enhances customer satisfaction while reducing operational costs. Its approach includes a dedicated Canadian-based team and a focus on understanding each client's unique needs, ensuring a high level of service consistency.
Delivery Footprint
Headquartered in Calgary, Alberta, Canada, the company operates using an onshore and nearshore delivery model. It serves clients across North America, with teams available for direct support and consultation, ensuring flexibility and responsiveness to client demands.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Line One
?
Line One specializes in customer experience and contact center solutions, providing a comprehensive range of services designed to enhance client interactions. Their offerings include inbound customer support, outbound telesales and retention, social media customer care, and technical support across multiple tiers. Additionally, they provide CX consulting and journey mapping, as well as a multi-function service desk, ensuring that they cater to the diverse needs of their clientele.
What additional services does
Line One
provide?
When was
Line One
founded?
Established in 1987, Line One has been a key player in the customer experience sector for over 36 years. Since its founding, the company has dedicated itself to providing innovative solutions in the contact center industry, adapting to the evolving needs of businesses across various sectors.
What industry verticals does
Line One
serve?
What delivery model does
Line One
offer?
Line One employs a flexible delivery model that includes onshore, nearshore, and work-from-home options. Onshore delivery means that services are provided within the same country as the client, ensuring ease of communication and cultural alignment. Nearshore delivery involves support from nearby countries, which can offer cost-effective solutions while still maintaining proximity. This versatile approach allows Line One to cater to a wide range of client needs with responsiveness and efficiency.
How many employees and/or seats does
Line One
have?
Line One has a workforce comprised of between 51 and 200 employees. This size allows the company to maintain a balance between personalized service and operational capacity, enabling them to meet the needs of their diverse clientele effectively.
Can
Line One
be considered a good service provider for startups?
Line One can be a suitable service provider for startups looking for tailored customer support solutions. With a focus on custom business strategies, they can help new companies establish a strong customer relationship foundation. Their flexible delivery model and range of services can be particularly beneficial for startups that need to scale their operations efficiently without compromising on quality.
Can
Line One
be considered a good service provider for SMBs?
For small and medium-sized businesses, Line One presents a valuable partnership opportunity. Their extensive service portfolio, coupled with a commitment to understanding unique client needs, makes them well-equipped to support SMB growth. The company’s flexible delivery model allows these businesses to access high-quality customer support tailored to their specific requirements, promoting scalability as they expand.
Can
Line One
be considered a good service provider for enterprises?
Line One is an excellent choice for enterprises and large corporations seeking reliable and sophisticated customer support solutions. With a proven track record of serving entities from small businesses to Fortune 500 companies, their extensive experience is complemented by awards for customer service excellence. The combination of a dedicated Canadian-based team and a robust delivery model ensures that large organizations receive consistent and high-quality service tailored to complex operational demands.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.