Lgk Solutions Ph
Customer Experience and Contact Center
LGK Solutions is a licensed Philippine corporation that provides customer experience and contact center services for a diverse range of industries, known for its 24/7 support and advanced technology infrastructure.
Size
11-50
Private
Mission
About
LGK Solutions offers customer experience and contact center services along with back-office operations for clients in various industries. The company operates using an offshore model and supports clients primarily from the USA, Canada, Australia, and the UK.
It is recognized for its commitment to quality and reliability, with a fully redundant contact center that ensures uninterrupted service delivery.
Services
LGK Solutions provides customer experience and contact center services supported by back-office operations and specific offerings such as inbound customer support, quality assurance & monitoring, and data entry & data processing. These services cover both voice and non-voice channels, and are tailored to support clients' operational needs by enhancing efficiency and reducing costs.
Capabilities
Inbound Customer Support
Quality Assurance & Monitoring
Data Entry & Data Processing
Industries Served
The company serves clients in various industries, primarily focusing on international markets. It has experience supporting businesses from the USA, Canada, Australia, and the UK, providing services aligned to their customer service and operational requirements.
Unique Stregths
LGK Solutions is known for its advanced technology and a dedicated, expertly trained team of agents, offering clients high levels of support and operational efficiency. Its approach includes leveraging the latest industry technology and maintaining a fully redundant contact center, which helps deliver consistent service at scale.
Delivery Footprint
Headquartered in Makati City, Philippines, the company operates using an offshore delivery model. It serves clients across multiple international regions, with teams working in a fully equipped contact center in Batangas City, ensuring reliable service delivery around the clock.
Certifications
ISO 18295
ISO 27701
ISO 27001
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Lgk Solutions Ph
?
Lgk Solutions Ph specializes in providing exceptional customer experience and contact center services. Their offerings include inbound customer support, quality assurance and monitoring, as well as data entry and processing services. By focusing on enhancing operational efficiency and minimizing costs, they cater to a diverse range of client needs across both voice and non-voice communication channels.
What additional services does
Lgk Solutions Ph
provide?
In addition to their primary customer experience and contact center services, Lgk Solutions Ph offers a range of other capabilities, including finance and accounting services, as well as HR recruitment and payroll solutions. This expanded service portfolio enables them to address various operational needs for their clients, enhancing the overall service experience.
When was
Lgk Solutions Ph
founded?
Lgk Solutions Ph was established in 2005, marking nearly two decades of service in the business process outsourcing sector. Since its inception, the company has built a reputation for delivering quality customer experience and contact center solutions to clients primarily in international markets.
What industry verticals does
Lgk Solutions Ph
serve?
What delivery model does
Lgk Solutions Ph
offer?
Lgk Solutions Ph operates using an offshore delivery model, which means they provide services from a location outside the client's home country, in this case, the Philippines. This approach allows clients to benefit from cost-effective solutions while maintaining access to skilled labor and advanced technology, helping to ensure high-quality service delivery around the clock.
How many employees and/or seats does
Lgk Solutions Ph
have?
Lgk Solutions Ph employs between 11 to 50 individuals, reflecting a compact yet dedicated workforce. This size allows them to maintain agility and personalized service, while also ensuring that they can efficiently manage their operations and client relationships.
Can
Lgk Solutions Ph
be considered a good service provider for startups?
Lgk Solutions Ph can be a valuable partner for startups, particularly those looking for reliable customer support as they scale. With their compact team size, they can offer personalized attention and flexible solutions tailored to the unique challenges faced by new businesses. Their offshore model also allows startups to access cost-effective services without compromising on quality.
Can
Lgk Solutions Ph
be considered a good service provider for SMBs?
Lgk Solutions Ph is well-suited to support small and medium-sized businesses (SMBs) by providing scalable and flexible service options. Their diverse service offerings and commitment to quality can help SMBs enhance their operational efficiency and focus on growth. As these businesses expand, Lgk Solutions has the capability to adapt and grow alongside them, ensuring continued support.
Can
Lgk Solutions Ph
be considered a good service provider for enterprises?
While Lgk Solutions Ph may not be primarily geared towards serving large enterprises, their certifications in ISO 18295, ISO 27701, and ISO 27001 demonstrate a commitment to quality and data security that can appeal to larger organizations. Their offshore delivery model provides reliability and a consistent service experience, which are crucial for enterprises looking for dependable outsourcing solutions.
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