LEX Reception
Customer Experience and Contact Center
LEX Reception is a leading provider of virtual receptionist services that provides customer experience and contact center solutions for the legal sector, known for its 24/7 availability and specialized training for legal professionals.
Size
501-1K
Private
Mission
To help law firms grow by managing call handling, allowing legal professionals to focus on their core caseload.
About
LEX Reception offers customer experience and contact center solutions along with administrative support and lead management for clients in the legal sector. The company operates using an onshore model and supports law firms of all sizes.
It is recognized for its seamless integration with major legal software, with a team of bilingual receptionists ensuring effective communication and client satisfaction.
Services
LEX Reception provides customer experience and contact center solutions supported by administrative support and lead management services. These services include 24/7 call answering, appointment scheduling, and legal intake services, tailored to support the unique needs of law firms.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Outbound Telesales & Retention
Multilingual Support
Industries Served
The company serves clients in the legal sector, with a strong focus on law firms. It has experience supporting legal professionals with services aligned to industry-specific requirements and technology platforms such as cloud-based Client Resource Managers and Law Practice Management Software.
Unique Stregths
LEX Reception is known for its 24/7 availability and specialized training for legal professionals, offering clients a dedicated team of receptionists who understand the nuances of legal communication. Its approach includes customized messaging scripts and flexible pricing plans, which help deliver consistent and professional service.
Delivery Footprint
Headquartered in Portland, Oregon, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a remote environment to ensure alignment with U.S. legal industry standards.
Certifications
No items found.
Verticals
Banking & Financial Services
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
LEX Reception
?
LEX Reception specializes in providing comprehensive customer experience and contact center solutions tailored specifically for the legal sector. Their offerings include inbound customer support, live chat and messaging assistance, outbound telesales and retention services, as well as multilingual support. This diverse range of services is designed to enhance call handling efficiency, allowing legal professionals to concentrate on their core responsibilities while ensuring client satisfaction through seamless communication.
What additional services does
LEX Reception
provide?
When was
LEX Reception
founded?
Founded in 2011, LEX Reception has been serving the legal industry for over 12 years. Since its establishment, the company has grown significantly, positioning itself as a trusted provider of customer experience solutions for law firms across the United States.
What industry verticals does
LEX Reception
serve?
LEX Reception primarily serves clients within the legal sector, focusing on industries such as Banking & Financial Services, Logistics, and Transport & Supply-Chain. Their expertise in these verticals allows them to address the unique needs and challenges faced by law firms, providing tailored support that aligns with industry standards.
What delivery model does
LEX Reception
offer?
LEX Reception utilizes an onshore delivery model, which means that their services are provided from within the United States. This approach ensures compliance with U.S. legal industry standards and facilitates effective communication, as their team is familiar with the local context and legal practices.
How many employees and/or seats does
LEX Reception
have?
LEX Reception boasts a workforce ranging from 501 to 1,000 employees, which positions them well to meet the demands of their clients while maintaining high service quality. This substantial team allows for flexibility and scalability in service delivery, catering to the varying needs of their legal clientele.
Can
LEX Reception
be considered a good service provider for startups?
LEX Reception can be a beneficial partner for startups, particularly those in the legal industry. Their specialized services and understanding of legal communication can help new firms establish a professional image and ensure that client interactions are handled efficiently from the outset. Startups can leverage LEX Reception's 24/7 availability to enhance their customer engagement without the overhead costs of hiring full-time staff.
Can
LEX Reception
be considered a good service provider for SMBs?
For small and medium businesses, LEX Reception presents a strong service option. Their customizable service offerings allow SMBs to scale their customer support as they grow. The company's expertise in the legal sector and its flexible pricing plans enable smaller firms to access high-quality reception and administrative services, ensuring they can focus on their core operations while still providing exceptional client experiences.
Can
LEX Reception
be considered a good service provider for enterprises?
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