Leverage
Customer Experience and Contact Center
Leverage BPO is an offshore outsourcing provider that provides customer experience and contact center services for banking, financial services, insurance, technology, real estate, and non-profit sectors, known for its skilled South African workforce.
Size
Private
Mission
To create positive economic impacts and offer value to business partners.
About
Leverage BPO offers customer experience and contact center services along with marketing operations, finance and accounting, and knowledge and research services for clients in banking, financial services, insurance, technology, real estate, and non-profit sectors. The company operates using an offshore delivery model and supports clients primarily in the US and internationally.
It is recognized for its diverse talent pool and cost-effective solutions, with a focus on delivering bespoke virtual professional services tailored to client needs.
Services
Leverage BPO provides customer experience and contact center services supported by marketing operations, finance and accounting, and knowledge and research services. These services cover inbound customer support, social media customer care, email support, customer and marketing analytics, legal process outsourcing, and business and financial research, tailored to support various client needs in different sectors.
Capabilities
Inbound Customer Support
Social Media Customer Care
Email Support
Customer & Marketing Analytics
Legal Process Outsourcing (LPO)
Business & Financial Research
Industries Served
The company serves clients in banking and financial services, insurance, technology and SaaS, real estate and property management, and non-profit sectors. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective integration into client operations.
Unique Stregths
Leverage BPO is known for leveraging a highly skilled South African workforce, offering clients cost-effective yet quality-driven solutions. Its approach includes seamless integration with client operations, ensuring consistency and reliability in service delivery at scale.
Delivery Footprint
Headquartered in Newark, New Jersey, the company operates using an offshore delivery model. It serves clients across the US and internationally, with teams working remotely to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Technology & SaaS
Real Estate & Property Management
Non-Profit & NGOs
Clients
S&P 500 companies
What's the main service provided by
Leverage
?
Leverage specializes in providing customer experience and contact center solutions. Their offerings include a range of services such as inbound customer support, social media customer care, email support, customer and marketing analytics, legal process outsourcing (LPO), and business and financial research. This comprehensive suite is designed to address the diverse needs of their clients, ensuring tailored support that enhances customer interactions and operational efficiency.
What additional services does
Leverage
provide?
When was
Leverage
founded?
What industry verticals does
Leverage
serve?
Leverage serves a variety of sectors, focusing on Banking & Financial Services, Insurance, Technology & SaaS, Real Estate & Property Management, and Non-Profit & NGOs. Their expertise in these industries allows them to deliver services that are specifically aligned with the unique requirements and challenges faced by businesses in these fields.
What delivery model does
Leverage
offer?
Leverage operates using an offshore delivery model, which means that their services are provided from locations outside the principal market, often to capitalize on cost efficiencies and access to a broader talent pool. This model enables Leverage to deliver high-quality services while maintaining competitive pricing, allowing them to meet the needs of clients in the US and internationally.
How many employees and/or seats does
Leverage
have?
Can
Leverage
be considered a good service provider for startups?
Can
Leverage
be considered a good service provider for SMBs?
Leverage is particularly well-suited for small and medium businesses due to its flexible service offerings and the ability to scale operations in line with client growth. Their diverse range of services enables SMBs to access high-quality customer experience solutions without the need for substantial upfront investment, making it easier for these companies to enhance their customer engagement and operational capabilities.
Can
Leverage
be considered a good service provider for enterprises?
Leverage is a reliable partner for enterprises and large companies, offering sophisticated solutions that cater to complex operational needs. Their offshore delivery model, combined with a skilled workforce, ensures that they can handle large-scale projects while maintaining high standards of service. This capability, along with their experience across multiple industries, positions Leverage as a strong contender for enterprises looking for dependable and scalable service providers.
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