Leverage specializes in providing exceptional customer experience and contact center services. Their offerings encompass a wide range of solutions including inbound customer support, outbound telesales and retention efforts, billing and invoicing assistance, legal process outsourcing (LPO), as well as marketing automation and CRM operations. Each service is carefully tailored to align with the unique workflows and operational needs of their clients, ensuring a personalized experience.

In addition to their primary focus on customer experience and contact center services, Leverage also offers finance and accounting support. This expanded service portfolio enhances their ability to meet the varied needs of their clients, providing comprehensive business solutions that streamline operations and improve financial management.

Founded in 2013, Leverage has been in operation for over a decade, establishing itself as a reputable player in the BPO industry. Since its inception, the company has focused on delivering high-quality virtual professional solutions tailored to meet the diverse needs of its clients across various sectors.

Leverage serves a diverse range of industries, including Banking & Financial Services, Insurance, Real Estate & Property Management, Technology & SaaS, and Non-Profit & NGOs. This broad focus allows them to cater to the specific demands and requirements of each sector, providing specialized services that enhance operational efficiency.

Leverage employs a nearshore delivery model, which allows them to provide services from a location that is geographically close to their clients, facilitating better communication and collaboration. This model combines the benefits of cost efficiency and high-quality service delivery, ensuring that clients receive the support they need in a timely and effective manner.

Leverage operates with a small team of between 1 to 10 employees. This compact workforce enables the company to maintain a high level of agility and personalized service, allowing them to adapt quickly to client needs and changes in the market.

Small and medium businesses can find great value in partnering with Leverage, as the company is equipped to provide scalable solutions that grow with their clients. The breadth of services, from customer support to finance and accounting, allows SMBs to access vital resources without the overhead of large-scale operations, enabling them to focus on their core business while ensuring their operational needs are met.

While Leverage primarily serves smaller clients, its tailored approach and specialized services might not fully meet the complex needs of large enterprises. Larger companies typically require extensive resources and sophisticated infrastructure that may exceed what a smaller organization like Leverage can provide. However, for enterprises looking for a bespoke service in specific areas like customer experience, there could still be opportunities for collaboration.